Call Center Representative - ON SITE (Pittsburgh)

div class="content-intro"pstrongCompany Overview:/strong/p pa href="https://www.blinkhealth.com/"Blink Health /ais the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.nbsp; Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.nbsp;/p pa href="https://www.blinkhealth.com/blinkrx"BlinkRx /ais the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.nbsp;/p pWe are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!/p/divpstrongResponsibilities:/strong/p ul li style="font-weight: 400;"span style="font-weight: 400;"Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers/span/li li style="font-weight: 400;"span style="font-weight: 400;"Provide patient care to accurately support pharma programs and triage to appropriate teams when required/span/li li style="font-weight: 400;"span style="font-weight: 400;"Strive to meet and exceed structured performance targets.nbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Document all call information and data discovery according to operating procedures/span/li li style="font-weight: 400;"span style="font-weight: 400;"Utilize Knowledge Base materials as a foundation for resolving inquiriesnbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Maintain confidentiality of patient and proprietary information/span/li li style="font-weight: 400;"span style="font-weight: 400;"Develop a working knowledge of company related security and privacy practices./span/li li style="font-weight: 400;"span style="font-weight: 400;"Participate in continued education on product changes, new features and product launches/span/li li style="font-weight: 400;"span style="font-weight: 400;"Help improve the patient experience by sharing feedback with management to further develop the product, materials and processesnbsp;/span/li /ul pstrongResponsibilities:/strong/p ul li style="font-weight: 400;"span style="font-weight: 400;"Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers/span/li li style="font-weight: 400;"span style="font-weight: 400;"Provide patient care to accurately support pharma programs and triage to appropriate teams when required/span/li li style="font-weight: 400;"span style="font-weight: 400;"Strive to meet and exceed structured performance targets.nbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Document all call information and data discovery according to operating procedures/span/li li style="font-weight: 400;"span style="font-weight: 400;"Utilize Knowledge Base materials as a foundation for resolving inquiriesnbsp;/span/li li style="font-weight: 400;"span style="font-weight: 400;"Maintain confidentiality of patient and proprietary information/span/li li style="font-weight: 400;"span style="font-weight: 400;"Develop a working knowledge of company related security and privacy practices./span/li li style="font-weight: 400;"span style="font-weight: 400;"Participate in continued education on product changes, new features and product launches/span/li li style="font-weight: 400;"span style="font-weight: 400;"Help improve the patient experience by sharing feedback with management to further develop the product, materials and processesnbsp;/span/li /ul pstrongLocation/Hours/strong/p ul liFull time position hourly,nbsp;strongon-site/strong 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA/li liAvailability for Monday-Friday :nbsp; 8 AM- 4 PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PMnbsp; ESTnbsp;/li liemstrongOR/strong/em open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST/li liAvailability for rotating Saturday shifts 9am-5pm/li liScheduling flexibility, as your schedule may change over time according to business needs/li /ul pstrongBenefits/strong/p ul li style="font-weight: 400;"span style="font-weight: 400;"Medical, dental, and vision insurance plans that fit your needs/span/li li style="font-weight: 400;"span style="font-weight: 400;"401(k) retirement plan/span/li li style="font-weight: 400;"span style="font-weight: 400;"Daily meal stipend for onsite marketplace/span/li li style="font-weight: 400;"span style="font-weight: 400;"Pre-tax transit benefits and free onsite parking/span/li /ul pstrongRequirements:/strong/p ul li style="font-weight: 400;"span style="font-weight: 400;"High school diploma or GED required, Bachelor’s degree strongly preferred/span/li li style="font-weight: 400;"span style="font-weight: 400;"Customer service or inbound call center experience required/span/li li style="font-weight: 400;"span style="font-weight: 400;"Healthcare, pharmacy or other relevant industry experience strongly preferred/span/li li style="font-weight: 400;"span style="font-weight: 400;"Strong verbal and written communication skills/span/li li style="font-weight: 400;"span style="font-weight: 400;"Sound technical skills, analytical ability, good judgment, and strong operational focus/span/li li style="font-weight: 400;"span style="font-weight: 400;"A passion for providing top-notch patient care/span/li li style="font-weight: 400;"span style="font-weight: 400;"Ability to work with peers in a team effort and cross-functionally/span/li li style="font-weight: 400;"span style="font-weight: 400;"Strong technical aptitude and ability to learn complex new software/span/li /ul pspan style="font-weight: 400;"#blinkindeed/span/p pnbsp;/pdiv class="content-conclusion"pstrongWhy Join Us:/strong/p pIt is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.nbsp; At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.nbsp; Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers./p pWe are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status./p/div