Remote Customer Service Representative - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Haverford, PA - Haverford, PA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $16.50 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Remote Customer Service Representative/h4pIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance./p p /p pGetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services./p p /p pstrongFull-time/Seasonal/strong/p p· $15.00/hr. plus performance incentives/p p· $17.00/hr.strong /strongSpanish Bilingual, plus performance incentives/p p /p pstrongRequirements/strong/p ul li18 years of age or older/li liComplete Background check and drug test within 3 days/li liDedicated, private, and secure workspace/li liPersonal device with functioning camera required for the Training Period/li liCommitted to full attendance for paid 3-week Training period/li liMinimum Internet Speed of 35 mb/s with ethernet/li listrongCable/Fiber Broadband Internet/strong with a hard-wired ethernet connection is required/li listrongNOT/strong compatible with Mobile Internet Service Providers and/or Satellite./li listrongNOT /strongcompatible with Wi-Fi internet access or Wi-Fi adapter/extendersbr / br / (For example, T-Mobile is not compatible with our internal systems)/li /ulh4 /h4brpstrongEssential Responsibilities /strong /p ul liInbound/Outbound Calls/li liDeliver the highest level of customer service experience consistently/li liManage customer accounts and provide technical support/li liApplication Data Entry/li liOnline chat inquiries as assigned/li liInterpret and follow defined procedures and policies/li liCreative problem-solving skills/li liFlexibility and adaptability to changing projects and updates/li liTime and task management (multitasking and task prioritization)/li liExtensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams/li liAdhere to regulated guidelines for communications via all channels/li /ul p /p pstrongQualifications/strong/p ul liModerate to Advanced computer skills/li liHigh level of comfort learning new technology/li liHigh level of professionalism/li liExcellent verbal and written communication skills/li liComfortable working from home/li liSelf-motivated and success-driven/li /ul p /p pstrongWhat We Offer/strong/p ul liPaid Training/li liFull-Time, Seasonal role/li liPerformance and attendance-based incentives, in addition to the base pay/li liThe convenience of working from home/li liCollaborative and supportive team environmentstrong /strong /li li401K Match/li liIndividual Coverage HRA (ICHRA)/li liPaid time off (PTO)/li /ul p /p pstrongPreferred Experience (not /strongstrongrequired)/strong/p ul liPrevious experience in customer support or technical support role/li liPrevious experience with Group and/or Individual health insurance, or the Affordable Care Act/li liPrevious experience in a Call Center/li liFamiliarity with CRM systems and practices/li liSpanish Bilingual, a plus/li /ul