Assistant Wellness Manager

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Rush Creek Lodge - Yosemite National Park, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$23.00 - $23.00 Hourly/div /div h4Description/h4pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Rush Creek Lodge is looking for an engaging Assistant Spa Manager to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Assistant Spa Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service.  The Assistant Manager is responsible for a variety of tasks that help support the spa workflow by working with and overseeing the spa team.  The Assistant Manager assists and oversees Wellness Desk Attendants in scheduling appointments, describing treatments, checking-in guests, collecting payments, ordering and serving food, providing spa tours, and assisting guests with retail purchases. The Assistant Manager is also responsible for maintenance of and cleaning of the spa, which includes hands-on execution and oversight, as well as communicating needs to appropriate departments and teams. The Assistant Manager also plays a key role in engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home. /span/span/span/ph4Qualifications/h4brpspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"strongEssential functions/Key Responsibilities/strong/span/span/span/p pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"emReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions./em/span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Directly provide and ensure our spa team provides exceptional, caring hospitality /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Manage all Wellness Desk Attendants and Wellness Public Attendants/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Work safely and supervise others to avoid injuries and accidents, including wearing proper Personal Protective Equipment/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Assist with guest check-ins for spa appointments/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Finalize payments for Spa services/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Seek feedback from guests to gauge and improve their experience/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Oversee and audit guest scheduling to maximize guest usage and accommodation/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Assist with answering phones and scheduling appointments/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Audit emails from guests and respond to all guest correspondence /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Develop service and product knowledge, and train staff in both/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Promote spa services and retail goods and teach staff to do so as well/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Oversee and assist with ongoing and daily cleaning tasks/span/span/span ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Remove slip hazards on wet room floor/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Clean restrooms and guest areas/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Vacuum or sweep carpet /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Stock paper products, restrooms, towels/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Empty garbage receptacles, dirty towel bins/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Clean lockers and keep storage areas tidy/span/span/span/li /ul /li /ul ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"When finding unsafe conditions and maintenance concerns, address them immediately by contacting others as needed and/or submitting Maintenance Service Requests/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Move quietly throughout treatment areas, including hallways, opening and closing doors, and wet room/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"When opportunities arise, support interns in our Internship Program to help them/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"be most successful in their work and at the lodge/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Supervise staff to ensure professional language and demeanor are used at all times/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Attend Wellness Desk Attendant, Wellness Spa, and Manager meetings as required/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Manage payroll and assist with scheduling/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Assist with other lodge needs as may arise from time to time/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Manage daily labor/span/span/span/li /ul pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"strongCompetencies/Required Skills and Abilities /strong/span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Prior supervisory experience preferred/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Organizational skills/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Training skills/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to promote and sell spa services and products/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Attention to detail/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to follow instructions accurately/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to smile and provide warm, heartfelt hospitality to guests/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to answer guest questions and give appropriate guidance/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to meet consistent attendance requirements and comply with schedules/breaks/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to communicate well and professionally with colleagues and supervisors/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"High Integrity/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Mature and personable with a relaxed nature/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Leading a healthy, drug-free lifestyle/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Dynamic, fun, and likes the outdoors/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Flexible with a “whatever it takes” attitude/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to work independently or with a team as needed/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Computer proficiency or ability to learn required programs/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Able to sell and upsell products and packages to guests/span/span/span/li /ul pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"strongSupervisory responsibilities/strong/span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Train staff in Wellness Spa procedures, services, product and programs/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Navigate through staff and guest issues/conflict  /span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Take necessary steps to ensure exceptional guest service amp; hospitality/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Respond immediately to any unsafe condition /span/span/span/li /ul pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"strongWork environment/physical demands/strong/span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"The physical environment requires the employee to work both inside and outsider in heat/cold, wet/humid, and dry/arid conditions/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Ability to stand and move continuously/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Lifting up to 50 pounds maximum/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Working with required chemicals/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Shifts of up to 8 hours per day, plus periodic additional overtime hours/span/span/span/li /ul pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"strongDetails/strong/span/span/span/p ul lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Full time position available immediately/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"40 hours of paid time off per year/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Healthcare benefits available after 90 days/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"401K eligible with company match after 1 year/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Regular schedule with specific days off will be established/span/span/span/li lispan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Room and board available for fixed weekly cost both onsite and offsite/span/span/span/li /ul pspan style="font-size:12pt;"span style="font-family:Arial, sans-serif;"span style="color:#000000;"Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./span/span/span/p