Teller I

divdivdivdivdivdivdivdivdivdivdivp id="isPasted"strongPosition Title/strong:nbsp;/ppTeller Inbsp;/ppstrongExempt Status/strong:nbsp;/ppNon-Exempt/ppstrongReports to/strong:nbsp;/ppBranch Manager/ppstrongBranch/strong:/ppChandler In-Sore/ppstrongPay/strong: $16.00 per hour (+ for experience)/pp id="isPasted"strongBenefits:/strong/pul type="disc"liMedical, Prescription Drugs, Dental, and Vision Insurancenbsp;/liliInsurance Eligibility for Team Members and Dependents Starting on the First Day of Employment/lili401(k) with a Matchnbsp;/liliBasic, Voluntary, and Dependent Life Insurancenbsp;/liliPaid Time Off/liliPaid Bank Holidaysnbsp;/liliWorkplace Wellness Programs/liliEmployee Assistance Programs/liliTuition Reimbursementnbsp;/li/ulp id="isPasted"strongJob Summary/strong: To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.nbsp;/ppstrongEssential Functions:/strong/ppstrongCustomer Service/strong/pulliPerform Southside Bankrsquo;s customer service standards with each customer interaction./liliConsistently perform with accuracy and efficiency to build customer confidence and trust./liliProvides enthusiastic, professional, and courteous service to Southside Bank customers and employees./liliMeets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable./liliComplete customer thank you calls and follow up of problem resolution as directed by management./liliKnow the products and services offered by the Bank with the ability to recall and explain key benefits to the customer./liliRecognize each customer transaction as a cross-sell opportunity. nbsp;Identify and respond to the needs of new and potential customer by listening and clarifying their needs. Direct customers as needed to other Southside departments./liliMaintain the security and confidentiality of all sensitive Bank information./liliAccurately communicate account information to customers.strongnbsp;/strong/li/ulpstrongOperational Excellence/strong/pulliUnderstand and agree to abide by the policies and procedures established at Southside Bank./liliFollows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.)./liliFollows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds./liliMaintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies. Ensure that all cash outages are reported to management./liliAccept and verify customer deposits./liliCash checks and process less cash transactions within authorized limits; obtain supervisorrsquo;s approval to process transactions which exceed authorized limits./liliPerform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy./liliContinue professional development through training, seminars, membership in professional associations, as applicable./liliResponsible for complying with audit policies and procedures as they pertain to this position./liliPerform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bankrsquo;s Information Security Program./liliUnderstands and agrees to abide by the policies and procedures established at Southside Bank./liliMust comply with all applicable laws and regulations./liliPerform collection item processing such as dealer drafts and foreign items.nbsp;/li/ulpstrongTeam Relations/strong/pulliMaintain a positive and caring atmosphere for customers and employees consistent with the Southside Bankrsquo;s mission, CORE Values, and Blue Book culture guide./liliContribute to a positive team environment with peers in and out of the branch./liliParticipates in proactive team efforts to achieve departmental and company goals./liliAssist with opening and closing duties.nbsp;/li/ulpstrongAdditional Functions:/strongstrongnbsp;/strong/pulliParticipates in special projects as assigned./liliComplies with all safety policies, practices and procedures. nbsp;Report all unsafe activities to supervisor and/or Human Resources./liliPerforms additional duties as assigned or directed.nbsp;/li/ulpstrongRequired Education/Experience:/strongstrongnbsp;/strong/pulliHigh School Graduate or the equivalent required./liliMinimum 6 months cash handling or customer service experience preferred./liliProficient in typing, 10-key calculator and data entry./liliExcellent oral and written communication skills./liliCompletion and comprehension of the following Southside Bank instructor led classes:olliNew Employee Orientation/liliTeller Training, Teller Advanced and Professional Tellerstrongnbsp;/strong/li/ol/li/ulpstrongPhysical Activity/Dexterity:/strong/pulliThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./liliSedentary physical activity performing non-strenuous daily activities of an administrative nature./liliManual dexterity sufficient to reach/handle items and work with fingers. Works with fingers and perceives attributes of objects and materials.strongnbsp;/strong/li/ulpstrongPhysical Environment Demands:/strongstrongnbsp;/strong/pulliMust be able to remain in a stationary position for 75% of the time./liliConstantly operates a computer and other office productivity machinery, such as a computer, scanner, computer printer, etc./liliThe person in this position needs to frequently move about inside the branch location to assist customerrsquo;s transactions, access different machinery, process cash, etc. nbsp;/liliConstantly positions self to maintain computers in the branch, including under the desks or in a different area of the branch./liliThis person must be able to detect, recognize, and identify customers as they begin assisting them./liliMust be able to transport 25 pounds of coin a distance of 5-25 feet from a work station to the vault, up to five times a day, depending on how much coin is delivered that day.olliMotor branches ndash; employee must transport the cash from work booth inside the branch./liliIn-store branches ndash; employee must transport the cash from the coin machine to a bag which is moved to the vault./li/ol/li/ulpstrongWorking Conditions/Environment:/strongstrongnbsp;/strong/pulliWell-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation./liliModerate noise (e.g. business office with computers and printers, light traffic)./li/ulp id="isPasted"strongEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities/strong/ppThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. nbsp;However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorrsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)/p/div/div/div/div/div/div/div/div/div/div/div