Host

pstrongSWAY is hiring a HOST/strong/p p$14/hr + tips/p pSame, same, but different. Sway is an award-winning modern Thai restaurant in West Lake Hills, Texas. Named one of Bon Appetit's 50 Best New Restaurants in America when the original location opened in 2013, Sway continues to be known as one of the city's most innovative culinary offerings, featuring communal-style dining, inventive food and cocktail program, and the best rooftop views in Austin./p pstrongJob Overview /strong/p pThe Host is a key figure in the service team. Hosts are at the forefront and usually the first ones to come into contact with our guests. A host’s main responsibility is to make our guests feel welcome and set the tone for their experience. The person in this role must possess good communication skills, resolve conflict, and possess a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.strong/strong/p pstrongWhat you'll do:/strong/p ul liBe attentive to the entrance and aware of guests entering and exiting the building/li liOffer greetings to guests upon entering and exiting the space; make each feel important and welcome/li liView guest books before arrival and create guest profiles that we can utilize to enhance their experience/li liLiaise with your supervisor to plot reservations and create seating plans/li liEscort guests to their tables and communicate reservation notes to appropriate team members/li liPresent menus to guests and answer questions about menu items, making recommendations upon request/li liEnsure the atmosphere is warm and inviting and work areas are clean and organized/li liClean and stock washrooms and work areas according to standards/li liClear + reset tables as needed and assist with function set-up and break down when requested/li liMaintain an awareness of the pace of meals in the dining room to anticipate turnover and provide proper anticipated wait times for guests/li liUpdate the reservation system on the current status of each table's dining experience/li liObtain knowledge of the outlet’s neighborhood to direct guests toward parking and provide recommendations for current events, entertainment, and additional dining experiences/li liEnsure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary/li liEnsure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met/li liMaintain a high level of cleanliness, sanitation, and safety in the work area/li liBe available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet as directed by the outlet manager and attend relevant meetings as directed./li /ul pstrongspanWho you are: /span/strong/p ul liYou thrive on creating real connections./li liyou know that providing great service is all about the way it makes people feel./li liYou know how to anticipate needs, and you love the feeling of being able to deliver to those needs./li liYou like the hustle./li liYou're thoughtful, resourceful, and determined./li liYou have a positive attitude and a willingness to learn/li /ul pstrongBENEFITS/strong/p pWe are proud to offer competitive wages and the following benefits for full-time employees:/p ul liUp to 3 weeks paid time off annually/li li50% off discount at most New Waterloo restaurants/li liHealth, vision + dental benefits/li li401K matching/li liPaid holidays/li liVolunteer pay/li liTuition reimbursement/li liReferral bonuses/li liDiscounts at our shops, hotels + local partnerships/li /ul pstrongABOUT NEW WATERLOO/strong/p pNew Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses./p pemNew Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role./em/p