Warehouse Customer Service Representative

p style="text-align: center;"strongWAREHOUSE CUSTOMER SERVICE REPRESENTATIVE/strong/p p style="text-align: center;" /p pstrongShift/Schedule/strong/p ul li style="text-align: left;"Schedule Details/li /ul p /p pText strongDELIVER/strong to strong88300/strong to apply or check out more jobs at emstrongwww.workatGEODIS.com/strong/em! /p p /p pstrongGEODIS/strong specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power emA strongBetter Way to Deliver/strong/em for the world's top brands and manufacturers. Fuel your career with strongGEODIS/strong and discover endless growth opportunities.strongspan style="color: #2d2d2d;" /span/strong/p p /p pLook what you’ll get by joining the strongGEODIS/strong team!strong /strong/p ul listrongGet Good Money/strong – Fair pay and some jobs come with bonus opportunities./li listrongGet the Right Job/Right Schedule/strong – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*/li listrongGet Paid Early/strong – Payday as early as you want. Access your earnings on demand./li listrongGet Free Healthcare/strong – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*/li listrongGet a Break/strong – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*/li listrongStay Safe/strong – We pride ourselves on a safe, clean, and healthy work environment for everyone./li listrongGet a Voice/strong – We are always asking our teammates to tell us how to make their experience working at strongGEODIS/strong even better./li listrongGet Promoted/strong – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year./li listrongGet a Boost/strong – Our "strongGEODIS/strong Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes./li listrongGet Involved/strong – Volunteer in your community or donate to the "strongGEODIS/strong Foundation" or "strongGEODIS/strong Compassion Fund"./li listrongHave FUN/strong – Work with fun, supportive people just like you!/li listrongFind Your Place/strong – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging./li listrongFind Your Future/strong – Whether you are interested in the opportunity to work seasonally or looking to launch your career, strongGEODIS/strong is the place! /li /ul pem*Eligibility varies based on location, job, employee type, or length of service./em/p p /p pstrongWhat you will be doing:/strong/p ul liInteracts with customers by phone, email, or in person and receives orders or changes in service.  /li liAdjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.  /li liProcesses and inputs all customer orders and receipts. Runs stock reports to check for product availability.  /li liGenerates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.  /li liCoordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.  /li liTraces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.  /li liAssures proper invoicing of accounts by verifying computer generated invoices.  /li liMaintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.  /li liReports customer feedback to management, including any signs of customer dissatisfaction.  /li liActs as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes  /li liPerforms paperwork associated with orders including the maintenance of customer files.  /li liPerforms clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.  /li liMaintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.  /li liNotifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics  /li liWorks with management regarding product routing for customers  /li liFor food accounts, incumbent is responsible to report food safety problems to senior management to initiate action. /li /ul p /p pstrongRequirements:/strong/p ul liMinimum 6 months related experience and/or training  /li liExperience with AS400 operating systems and warehouse management systems preferred.  /li liPC literate with experience with Microsoft Outlook, Word, and Excel /li liAbility to write reports, business correspondence, and procedure manuals.  /li liAbility to effectively present information and respond to questions from groups of managers, customers, and co-workers.  /li liAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  /li liAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. /li /ul pstrong /strongstrong /strong/p pThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. /p p /p pJob Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”. /p p /p pstrongMore about GEODIS/strongstrong /strongspan style="color: black;" /spanstrong /strong/p pstrongGEODIS/strong is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit emstrongwww.workatGEODIS.com/strong/em to learn more./p