Customer Service Representative

LHH Recruitment Solutions is seeking a professional and customer-focused Customer Service Representative to join our client's growing team. This role is ideal for someone with strong communication skills and a background in call center environments who thrives in a fast-paced, multi-channel support setting.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Collaborate with internal departments to address customer needs and ensure seamless service delivery.
• Identify opportunities to cross-sell or promote additional products and services based on customer needs.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Follow up on customer interactions to ensure satisfaction and issue resolution.

Qualifications:

• Minimum 1 year of experience in a call center or high-volume customer service environment.
• Strong verbal and written communication skills.
• Experience working cross-functionally with multiple departments.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Familiarity with CRM systems and customer support tools is a plus.
• High school diploma or equivalent required; associate or bachelor’s degree preferred.

Hours:

• 7:30am-4:30pm
• Monday through Friday

Worksite Type:

• Hybrid

Employment Type:

• Contract to Hire

At LHH Recruitment Solutions, our colleagues specialize in eight different practice areas including Human Resources. Connect with a Recruitment Specialist today by submitting your resume via the Apply button.

Pay Details: $22.00 to $26.00 per hour

Search managed by: Coral Dunn

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance