Leasing Representative

Join the team at Willow Ridge in Charlotte, NC as a Leasing Representative and play a key role in creating a welcoming, high-performing apartment community. This role is ideal for someone who thrives in a fast-paced, sales-driven environment and enjoys building strong relationships with prospects and residents.

Responsibilities

• Serve as the first point of contact for prospects, residents, and guests
• Conduct tours, highlight community features, and close leases to meet occupancy goals
• Manage the full leasing process: applications, verifications, move-ins, renewals, and move-outs
• Maintain daily communication with prospects and follow up using CRM tools
• Deliver excellent resident service and coordinate with maintenance on service requests
• Ensure models, common areas, and vacant units are market-ready and presentable
• Complete leasing paperwork, collect deposits and rent, and prepare required reports
• Assist with community events, marketing initiatives, and market surveys
• Uphold all policies, laws, and regulations including Fair Housing and ADA

Qualifications

• 2+ years of sales, leasing, or hospitality experience
• Strong customer service and communication skills
• Highly organized with attention to detail and deadlines
• Proficient in Microsoft Office; Yardi or CRM experience preferred
• High school diploma or equivalent required; college degree preferred
• Ability to work weekends, evenings, and flexible hours as needed
• Willingness to float between properties if required

Why Join Us?

• Competitive pay with up to $2,000/year in quarterly bonuses
• $100 leasing commissions, and $50 transfer commissions
• 70% company-paid medical premiums + HSA options
• Robust PTO, 14+ paid holidays, and paid parental leave
• Rent discounts + employee savings programs
• Free virtual therapy and wellness resources
• Paid training, certifications, and opportunities for advancement
• Supportive, team-focused culture that invests in your growth