Service Technician

POSITION SUMMARY
Provide for the company the installation and removal of commercial and domestic washer and dryers as well as maintains a customer base by providing excellent customer service. To respond to service calls as promptly as possible; and strive for no later than next day service. Perform necessary service in a quality manner promptly and efficiently. Visually inspect machines and correct any deficiencies.
CORE RESPONSIBILITIES
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Perform all duties as assigned by manager/supervisor.
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Review all service tickets for routes assigned.
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Ensure all necessary service van inventory is stocked and accounted for.
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Maintain petty cash to cover all refunds and unanticipated developments.
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Complete work order and service ticket for each machine worked on and turned into receipt box each day.
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Turn in all used parts and parts replenishment list to the parts department for replacement after each shift.
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All service keys and lock books are to be deposited in designated area when not in use and will not be left in vehicles or taken home (unless in a remote area).
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Maintain Service Van in a clean and orderly condition at all times.
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Punctuality - Daily attendance is mandatory, which includes being on time and present unless otherwise approved in advance. Stay until designated leave time.
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Appearance – be clean and well-groomed. Required to wear Jetz Service uniforms which include: pants/shorts, belt, shirt, socks and appropriate footwear.
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All other duties as assigned.
BASIC QUALIFICATIONS
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To perform this job successfully, an individual must have basic mechanical, problem solving, and oral and written communication skills.
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A technician must have the discipline to work with little supervision and ability to handle several projects simultaneously.
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Computer experience including the use of e-mail, internet, ability to navigate a parts lookup software package and general ability to read diagrams.

PHYSICAL DEMANDS
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The individual must be able to lift machines, with a dolly, weight of 40-70 pounds and be able to stand/sit for most of an eight-hour shift.
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Position requires frequent lifting, walking, bending, twisting, reaching, squatting, and driving.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.