Auto Customer Service Reps, $15+/hour + Bonuses, Bilingual Req'd

13052 Marie Garris Drive, Matthews, NC 28105

Previous Customer Service & Experience

Handling High Call Volume in Any Industry Preferred.

is seeking to hire friendly, Bilingual English/Spanish BDC Service Representatives to set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all our employees!

Scott Clark Toyota has worked hard to build a reputation for honesty, quality, and fairness through every interaction with our employees. We reward ambition, hard work, and dedication.  If you are self-motivated and driven and seeking a workplace where you will continue to grow – We want to hear from you! Apply online today!

We offer:

• Excellent pay starting at $15 per hour PLUS performance bonuses!
• Full-time and Part-time positions available
• Monthly Performance Bonuses
• Paid Training
• Work/Life Balance: 5-day Work Week!
• Full Family Benefits – Medical, Dental, Vision, Short/Long-term Insurance
• Life Insurance
• Paid Vacation / Sick time
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Clearly defined career path for advancement
  
  
  

Responsibilities - Service Appt. Scheduler:

• Answer incoming calls and work with vehicle owners to book appointments for vehicle service
• Schedule automotive service appointments
• Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
• Assist with recalls: The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
• Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
• Assist with other duties as needed

Requirements - Service Appt. Scheduler:

• Bilingual English / Spanish required
• Automotive dealership experience is a plus!
• A great phone voice and experience handling high call volume
• Excellent multi-tasking abilities
• Proficiency in Computer Data Entry, Microsoft Word & Excel, and Multi-Line Phone systems
• A reliable and professional work ethic
• A positive attitude and professional appearance
• A valid driver's license and clean driving record
• A selling attitude and ability to meet sales targets
• Great customer service skills, including empathy and confidence
• Please upload your resume and complete the online assessment for immediate consideration!
• Must pass pre-employment screening – We are a Drug-Free Workplace

We are an Equal Opportunity Employer.

All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.