Customer Service Representative

We are working with a client who is looking for a customer service representative that also has some dispatch experience. This role is essential in ensuring smooth scheduling, communication and material coordination for their commercial and residential customers.

Responsibilities

• Answer, and direct incoming calls and emails from customers and general contractors
• Schedule and confirm jobs with general contractors, building management, and service customers
• Coordinate material ordering for all jobs; provide necessary logistical updates to customer
• Release materials and tools
• Assist in checking that plumber tickets match work tickets by checking times/schedules and coordinating with payroll to address any issues; ensure scope of job is correct by consulting with general contractor
• Communicate with all foremen and project managers on a daily basis, create and distribute schedules
• Send follow-up quotes for repairs from previous service calls
• Provide quotes for installation and repairs for residential customers

Requirements

• High School Diploma required
• Must possess excellent verbal and written communication skills
• Great organizational/tracking skills and the ability to accomplish day-to-day tasks with minimal supervision
• Ability to display a high level of diligence, and sense of urgency
• Ability to efficiently prioritize on an hourly, daily, and weekly basis - adjusting to constantly changing schedules
• Strong problem-solving techniques and have the ability to remain calm in stressful situations
• Must be a self-starter, pay attention to detail, and be organized
• Experience with all Microsoft Office applications
• Experience using Sage software a plus

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.