Assistant Director of Member Services - Englewood, NJ

Assistant Director of Member ServicesOne River School of Art + Design

Who we are:

One River School of Art + Design was founded in 2012 with a simple goal in mind: To build a community for Contemporary Art in the Suburbs through fun educational programs and partnerships with living Contemporary artists.

If you are ready for a career where you will make a real difference to the art community in your area, we are ready to share our proven and highly successful business model with you.

We aim to be the “best place to work in the arts” - we promise to be upfront about what the job entails and give you a realistic picture of what to expect if you work for us.

We will encourage your entrepreneurial mindset while giving you the security of a corporate structure and state of the art process management tools.

Position Overview:

The Assistant Director of Member Services is responsible for ensuring the highest quality of service for students and parents at One River School. We have developed a system that blends a fun interactive social dynamic, with an innovative method that focuses on contemporary art education. The Assistant Director of Member Services works closely with members and students to ensure great experiences.

Who you are:

• You thrive in an environment that is busy, varied and requires a wide skill set

• You have strong commitment to providing a high touch, high quality customer experience

• You have a demonstrated passion for art and the contemporary art community (Preferably with a visual arts related bachelor's degree)

• You have an outgoing and proactive work style

• You have experience working in settings that provide services to children as well as adults

• You are willing to work 2 evenings a week (until 8:30pm and on Saturdays)

Position Highlights:

School Community:

• Work closely with educators to drive the best in classroom experiences for all members

• Drive member retention by ensuring great experiences in the classroom, proper onboarding of students, parent communication and develop new methods for increasing retention, referrals and loyalty

• Develop one to one relationships with the student body and the parents of our K-12 students

• Maximize student enrollment by installing and managing a systematic method for closing new student inquiries and conducting school tours

• Respond to member / student service questions and solve issues

Community Outreach:

• Maximize student enrollment by proactively marketing the school via daily lead follow up, closing new student inquiries and conducting school tours

• Maintain and update all potential member mailing lists

• Develop new referral strategies and drive customer reviews to promote student enrollment

• Create, promote and host community events, both on-site and off-site

• Develop new partnerships with local businesses, public / private schools, PTA’s and community members to drive enrollment and have an active presence in the local community

• Design new collaterals and graphics for promotion at events and on website / social media

• Generate and analyze Annual / Monthly Reports on Enrollment, Marketing, Customer Retention, Inventory and Length of Stay

Community Space:

• Curate, promote and execute professional and community exhibitions in the gallery and cultivate local art collectors

• Ensure the building is well maintained and well equipped at all times

Benefits:

• Competitive salaries (plus bonus) Depending on experience you can expect the starting salary to be between $50K and $60K. Eligible for quarterly bonuses.

• Paid vacation days

• Non- traditional work schedule (perfect for someone who would prefer a later start and has no issues with working on Saturdays)

• Company contributes to Health Coverage (you pick from a menu of options)

• Take classes free at One River School

• Promotion prospects - we are a growing organization looking to develop our talent from within

• Training and development to prepare you for your role and for more responsibility in the future

Qualifications:

• Bachelor’s Degree from an accredited, four year college or university required

• Majors in a visual arts related subject such as art history, fine arts, graphic design, digital design.

• Experience in marketing / communications

• Strong communication skills required

• Strong interpersonal skills, with the proven ability to network, collaborate and build relationships with clients, partners, staff, remote colleagues and others.

• Must possess a passion for the One River School brand

One River is an Equal Opportunity Employer institution and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, pregnancy or marital status in employment or the provision of services and is an equal access/equal opportunity employer.