Group Coordinator

The Group Coordinator plays a key role in organizing, booking, and facilitating group visits to the attraction park, including school field trips, corporate outings, team building events, birthday parties, and other special events. This individual ensures that all group guests have a smooth, enjoyable, and memorable experience from planning through to visit day.

Serve as the main point of contact for all group inquiries, bookings, and follow-ups.
Coordinate all logistics for group visits, including Fun Passses, catering, arrival schedules, parking, special access, and add-on experiences.
Communicate clearly with internal teams (operations, food services, guest services, etc.) to ensure proper preparation for each group’s arrival.
Manage group reservations in booking systems and maintain accurate records.
Greet and assist groups on-site, acting as a liaison between the guests and park staff.
Provide prompt, professional customer service before, during, and after visits.
Assist in developing group sales strategies, promotions, and packages.
Help with marketing outreach to schools, businesses, and tour operators.
Prepare reports on group attendance, feedback, and satisfaction metrics.
Ensure compliance with park safety, health, and guest service standards.
$13-$16

 
Previous experience in guest services, event coordination, or sales (preferably in an amusement, hospitality, or tourism environment).
Strong communication and organizational skills.
Customer-focused, enthusiastic, and professional demeanor.
Ability to manage multiple tasks and deadlines.
Proficient in basic computer skills and reservation/ticketing systems.
Comfortable working flexible hours, including weekends, holidays, and peak seasons.