Training & Operations Lead

About Kiln:

Kiln is a flex-office and lifestyle brand that strives to deliver an exceptional experience, elevating the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with our first locations in Salt Lake City and Lehi, Utah. Today, weve grown to 18 hubs across the Mountain West, and were just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values:

1: Human at the core

2: Achieve & Celebrate Together

3: Thoughtful and with Purpose

4: Always Evolving

5: Nothing short of Extraordinary

6: Scrappy & Ingenious

Our Mission:

Our mission is to transform the world within the workplace, elevating the quality of life for our members and empowering teams to build in new and innovative ways.

Our community lifts individuals, facilitates learning, and creates a collective that is capable of things we cannot imagine.

Role Summary:

The Operations Lead, Training & Implementation, is responsible for assisting in the development of internal knowledge systems that enhance team efficiency, increase productivity, and improve team retention, ultimately driving professional development and fostering alignment across our communities and departments.

Goals and Objectives:

• Streamline and improve upon training and implementation of Kiln Standard Operating Procedures (SOPs).
• In partnership with other Operations team members, manage operational and maintenance needs across all sites.
• Strengthen team member effectiveness and collaboration in community sites.
• Accelerate growth in new markets through pre-launch strategy and new team member training.

Key Relationships:

• Community Directors and Community Teams
• Operations team and Regional VPs
• Business Development and IT teams
• External partners and vendors

Major Responsibilities:

• Training and Implementation
  • Lead the design, testing, and rollout of new and updated SOPs across all sites.
  • Facilitate training sessions for new and existing team members, including during new site launches.
  • Continuously collect site-level feedback to improve training content and knowledge delivery.
  • Partner with the Director of Operations and Regional VPs to ensure team readiness and process consistency.
• Execution and Process Improvement
  • Conduct regular site walkthroughs and audits to assess and refine operational performance.
  • Act as a support partner to Community Teams in resolving issues with both short- and long-term solutions.
  • Identify and document process gaps, driving improvements that enhance operational efficiency across all locations.
• People Operations
  • Partner with People and Operations teams to deliver impactful onboarding experiences that set new team members up for long-term success.
  • Act as a trusted resource for both new and tenured team members, offering clear guidance on policies and delivering targeted cross-functional training.
  • Own the development and continuous refinement of SOPs that directly support team member engagement, growth, and retention.
• New Site Launches
  • Lead operational preparation and training for opening teams at new Kiln locations.
  • Ensure SOPs and technology systems are fully implemented and understood by on-site teams before member onboarding.
  • Travel and serve as a boots-on-the-ground representative to troubleshoot and resolve early-stage launch issues.

Experience and Skills:

• 1-2+ years of experience training individuals in a professional or workplace setting.
• Internal hires only: 6+ months of employment at Kiln and manager approval.
• Willingness and ability to travel to all current and future Kiln locations.
  
• Fluency in general software platforms- including Google Workspace, CRMs, and Canva, with a sharp ability to learn new tools quickly and troubleshoot tech issues with confidence.
  

• A deep passion for Kilns mission and values, with a commitment to elevating both team and member experiences.
• A proactive, people-first mindset and strong communication skills that build trust and drive collaboration.
• Exceptional organizational skills with the ability to juggle multiple priorities in fast-paced environments.
• A high level of integrity, accountability, and emotional intelligence.
• A passion for entrepreneurial communities and the role space plays in supporting innovation.
• Comfort operating in ambiguity and navigating the complexities of a growing, evolving company.
• Bonus: Operational experience in coworking, hospitality, or commercial real estate industries.