Lead Member Service Rep: Float Shelton/Bridgeport (Bilingual)

Lead Member Service Representative - Float Shelton/Bridgeport (Bilingual Spanish/English Required)

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $350 Million.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone’s well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity.

GENERAL FUNCTION

Responsible for ensuring service and operational excellence of the branch’s Member Service function. Lead the Member Service Team in delivering service excellence and achieving sales and operational goals. Responsible for ensuring the security and accountability of all cash and negotiable items.

MAJOR RESPONSIBILITIES

1. Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
2. Oversee the daily operations of the branch and the activities of front line Member Service staff.
3. Coach subordinates to ensure that the Member Service staff is demonstrating the required level of service excellence, product knowledge, professionalism, and confidentiality.
4. Responsible for opening and closing the branch in the absence of the Branch Manager.
5. Balance vault, ATM, branch and all other end of day work.
6. Proactively educate members on utilizing available access channels (i.e., ATM, WEBLINE, Telephone and Mobile banking)
7. Transform service transactions to sales opportunities according to customer need and refer opportunities to partners (i.e., Mortgage/MFS) where appropriate.
8. Significantly contribute to achievement of branch goals and overall business success.
9. Participate in various community functions to help promote the Credit Union’s branding and community roots.
10. Maintain expertise to reliably provide Member Service staff with accurate answers to product, policy and procedural questions and resolve account discrepancies.
11. Maintain vault cash and other negotiable items as necessary to service member needs.
12. Maintain adequate levels of supplies, including checks, receipts, money orders, traveler checks, and envelopes.
13. Process and maintain certificates and IRAs on a daily basis.
14. Process payroll deductions and file maintenance on general accounts.
15. Supervise status changes on member accounts.
16. Escalate equipment, staff, or member problems appropriately.
17. For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.
18. Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC); Federal Reserve Bank; and National Credit Union Administration (NCUA).

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

POSITION REQUIREMENTS

1. High school education plus additional training and experience equivalent to two years of college.
2. Two years’ experience as a MSR/teller in a credit union, financial institution, or other cashier function, with minimum of one year in a supervisory role.
3. Excellent interpersonal and supervisory skills; leadership, conflict-resolution and problem-solving.
4. Proven judgment and decision-making abilities.
5. Excellent written and verbal communication skills.
6. Attention to detail and good mathematical skills.
7. Proficient in computer skills and operation of general office machines.

PHYSICAL AND MENTAL ABILITIES

1. Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
2. Sitting the majority of the time.
3. The ability to occasionally lift, push, pull or carry up to 10 pounds.
4. Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
5. The ability to meet deadlines and maintain accuracy.
6. The ability to effectively interact with all personality types in stressful situations.
7. Excellent ability to communicate effectively.
8. Occasional travel required.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

WHY MUTUAL SECURITY CREDIT UNION!

In addition to a competitive salary and lucrative benefits package, employees receive generous vacation and personal time off and delight in a variety of company sponsored events throughout the year. Our comprehensive benefits package includes:

Medical, Dental, Vision Plans

Life and Accidental Death and Dismemberment Insurance (100% employer paid)

Accident and/or Illness Disability Insurance (100% employer paid)

401(k) Plan with Company Contribution

Vacation, Holiday and Personal Time Off Pay

Birthday PTO Day

Mental Health PTO Day

Volunteer Day – One paid day a year to support the causes that matter to you!

Gym Membership Stipend

Employee Referral Program

Education Assistance Program

Employee Wellness Program

Leadership and Employee Development Training Programs

Interested candidates please submit your resume with salary requirement.

MSCU is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.