E-Commerce Fulfillment Coordinator/Client Relations

E-Commerce Coordinator/Client Relations

The E-Commerce Coordinator is responsible for ensuring daily communications with our clients are made. The E-Commerce Coordinator is responsible for ensuring daily commitments, projects, and tasks are completed through appropriate execution while meeting MDS service level agreements. The E-Commerce Coordinator will work closely with warehouse, business development and administrative staff to monitor all daily activity and provide necessary feedback to MDS clients.

Primary Responsibilities

I. Manage Inbound and Outbound Order Process

· Import and/or manually enter orders into WMS

· Review and correct any order exceptions as they occur

· Obtain routing and update Bill of Lading status via carrier or client portals

· Import and/or manually enter advance ship notices for inbound shipments; review and act on receiving comments

· Review specialty retailer and vendor compliance to ensure all requirements are met prior to shipping

· Investigate inbound and outbound order issues and damages, file claims with carriers as needed, close out client complaints and issue credits where required

II. Inventory Maintenance

· Set up new client SKUs in WMS via import or manual entry

· Maintain bill of materials and pack out set up for kitting and assembly items

· Request cycle counts from warehouse at client request

· Manage inventory transfers, SKU transfers, Lot/MFG/EXP date tracked items to ensure proper item usage

· Manage year-end physical inventory

III. Communication, Special Jobs & Projects

· Oversee all aspects of special jobs and projects in accordance with MDS and Client timeline

· Prepare special documentation, project samples, project instructions, time tracking log and all other necessary project details and review with warehouse team

· Communicate updates to MDS clients as required

· Respond to all client requests and ensure all orders and inquiries are addressed daily

· Collaborate internally with Sales, Operations, Accounting and IT on new client projects, requests, and scope changes

· Arrange and attend meetings as required (internal or external)

IV. Client Satisfaction & Quality

· Ensure all MDS SOPs and policies are being used and maintained

· Recognize, note and escalate recurring issues and formulate recommended solutions

· Maintain client order flow by adhering to ‘No Order Left Behind’ policy

· Report customer complaints using the established reporting criteria

· Embody MDS Core Values

MDS Core Values

Do the right thing – Make decisions on one simple question “what is the right thing to do?”

Get things done, be reliable – Fully deliver on time, every time

Be a positive team player – Be more uncomfortable with the status quo than the prospect of change

Be an owner, see beyond your role – Understand how your part affects the greater good

Seek change for the better – Be a part of the solution, not the problem

Be accountable, admit mistakes – Mistakes are opportunities for improvement, always be improving

Qualifications

Education/Experience

· High School Diploma or GED required.

· Minimum of 2 years’ experience in e-commerce, logistics, or distribution center environment

· Excellent verbal and written communication skills combined with a positive customer-focused attitude

· Detail oriented and deadline driven

· Ability to multitask

· Proficiency in Retailer Routing Portals – Home Depot, Amazon, B2B, SPS Commerce, Marshalls, TJ Maxx

· Proficiency in working with and understanding shipping carriers and terms – Fedex, UPS, USPS, LTL, International Freight Shipping, Truckload, Container

Knowledge/Abilities

· Personal accountability with a client-focused sense of urgency

· Ability to remain calm and focused under pressure

· Exceptional attention to detail and accuracy

· Excellent organizational skills and the ability to stay on-task

· Proficiency of Microsoft Office applications (Excel, Outlook, Access)

· Understanding of inventory management and warehouse management systems

Salary

Annual salaried position - $45K – 49K

Minimum 40 hrs. per week

Benefits

Medical Insurance

401K

Vacation/Sick time starting Day 1!

The above statements do not reflect all job responsibilities but rather the general details and functions of the E-Commerce Coordinator/Client Relations position.

*Please note, this is an administrative role, not a warehouse floor role.