Ticketing Supervisor

Position Summary:
The Ticket Supervisor provides support and leadership to the Admissions Department.

Principal Duties & Responsibilities

• Serves as the Ticket Center/Gift Shop Supervisor on Duty during their shift.
• Ensures proper staffing in all areas.
• Supervises Ticket Sellers and provides authorizations for restricted transactions.
• Counts and verifies the safe daily.
• Prepares and reconciles daily deposits and takes cash and check deposits to the bank.
• Processes and verifies indirect sale transactions.
• Prepares, pulls and reconciles tills.
• Generates and emails daily sales reports.
• Reviews Ticket Seller and Gift Shop Sales Associate over and short on a daily basis.
• Reviews employee time sheets and makes necessary corrections on a daily basis.
• Checks email regularly and communicates necessary information to Ticket Center staff.
• Informs staff of daily events, groups, specials, sales goals and operational opportunities.
• Maintains operational, safety, cleanliness, and guest service standards at all times.
• Ensures all SMOWI handbook policies and procedures are followed by all Admissions staff.
• Implements all Standard Operating Procedures.
• Interacts with guests to ensure the Admissions Department staff is operating at the highest of standards.
• Resolves guest complaints.
• Answers the phone.
• Follows all SMOWI handbook policies.
• Other duties, as assigned.

Knowledge, Skill and Ability Requirements:

• Display positive leadership skills at all times and be a role model for other employees to follow.
• Must be customer service oriented.
• Must have a positive attitude and high energy level.
• Able to multi-task and maintain composure in pressure situations.
• Able to be punctual and maintain regular attendance.
• Able to work evenings, weekends, and holidays.
• Able to sit or stand for up to 12 hours.
• Able to operate a two-way radio.
• Able to lift up to 30 pounds.
• Able to bend, twist, push, pull, stoop and reach.
• Able to maintain personal hygiene standards.
• Able to get along with coworkers, work cooperatively and resolve conflicts.
• Able to tolerate a fast paced work environment.

Education & Experience Requirements:

Must be at least 18 years of age.

High school diploma or equivalent.

Six (6) months of continuous cash handling experience required.

Knowledge of point-of-sales systems preferred.Supervisory Responsibilities: Ticket Sellers, Gift Shop Sales Associates