Customer Care Professional [Full Time] - Full-time

pDescription/ppustrongPosition Overview/strong/u/ppbr//ppWe’re looking for a reliable and solutions-oriented Customer Service professional to support Bread Alone’s customers across phone, email, and online channels. This role is responsible for responding to inquiries, resolving issues, entering wholesale customers' orders and PO’s, and ensuring a consistent, high-quality experience across all touchpoints./ppbr//ppThe ideal candidate is organized, clear in communication, and comfortable navigating multiple systems. They’ll work closely with our Sales, Hospitality, and Customer Care teams to ensure customers—whether wholesale buyers, small business owners, consumers or café guests—receive timely, accurate, and high-quality support. This role is critical in maintaining strong customer relationships and upholding Bread Alone’s commitment to quality and care./ppbr//ppThe Customer Care Professional reports to the Customer Care Manager.nbsp;/ppbr//ppstrongHours: /strongThis is a full-time role, Tuesday - Saturday from 8am - 4pm. This role is eligible for hybrid, which means 3 days in the Woodstock, NY office and 2 days remote upon the successful completion of the first 90 days. We strive to make schedules as manageable as possible to encourage and allow work/life balance./ppbr//ppstrongBread Alone's Worldview: /strongBread Alone Began in 1983 with simple intention: To feed people organic bread baked from a wood-fire brick oven. We run the bakery today with the optimistic belief that good food, an equitable economy and a healthy planet can thrive together. At the heart of our endeavors lies the profound belief that individuals are integral to every positive impact we make. Join us as we collectively strive for excellence in aligning our aspirations with meaningful actions./ppbr//ppRequirements/ppnbsp;strongDuties and Responsibilities:nbsp;/strong/pulliRepresent Bread Alone with care and clarity by responding to customer and consumer inquiries via phone, email, and social media in a timely and professional manner/liliDocument and track customer interactions, feedback, and resolutions using internal systems/liliResolve order issues, delivery problems, and general complaints across wholesale, Greenmarket, and café channels/liliEscalate complex or unresolved issues to the appropriate team or manager when needed/liliCollaborate with internal teams (Sales, Hospitality, Distribution, and Production) to troubleshoot and follow through on customer needs/liliMonitor and maintain the Customer Response log to ensure nothing is missed or delayed/liliProvide clear, accurate information on products, policies, and availability/liliIdentify recurring issues and share insights to improve customer experience and internal processes/liliListen and communicate effectively with customers, consumers, employees, and teammates; provide feedback to manager on any issues and seek support when necessary/liliSupport seasonal outreach and proactive communication (ex: order changes, service disruptions, promotions)/liliMaintain a positive, solutions-focused tone that reflects Bread Alone’s values in every interaction/liliFollow Bread Alone’s quality and food safety standardsnbsp;/liliPerform other duties as assigned by the managernbsp;/li/ulpstrongJob Requirements:nbsp;/strong/pulliStrong written and verbal communication skillsnbsp;/liliCustomer service or support experience strongly preferrednbsp;/liliComfortable using email, Slack, Google Suite, spreadsheets, nbsp;bakery ERP system, Mailchimp, Asana, customer service and sales software, Samsara/liliAbility to stay organized and handle multiple tasks at once/liliStrong problem-solving skills/liliDetail oriented/liliRespect for and comfort with a diverse and inclusive workplace/liliThe Bakery is open 365 days a year and team members must be willing to work consistently throughout the year, which includes holidays and weekends/li/ulpstrongJob Type:/strong Full-time, non-exempt/ppHybrid - 3 days in the office, 2 days remote after the successful completion of the first 90 days nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppbr//ppstrongCompensation: /strong$17.50 to $29.00 per hour/ppbr//ppuWe Offer/u/pullistrongCompany-Wide, Rewarding Success Together:/strong We believe in sharing success with our team. Our bonus program is designed to recognize and reward your contributions— the longer you're with us, the greater your potential earnings. As we grow, so do your opportunities to benefit./lilistrongOngoing Growth amp; Recognition:/strong Your development matters to us. We provide regular check-ins and feedback to support your success, starting with dedicated evaluations at 30 and 90 days for new hires, followed by annual reviews for merit-based growth. Our goal is to help you thrive and be rewarded for your contributions.nbsp;/lilistrongInvest in Your Future:/strong We’re committed to helping you build long-term financial security. After just six months, you’ll be eligible for our 401(k) program with a generous employer match of up to 4%—because your future matters as much as your present success./lilistrongPrioritizing Your Work-Life Balance:/strong Your time matters—both at work and beyond. Our progressive PTO plan rewards your commitment: 32 hours after year one and 64 hours after year two! The longer you're with us, the more time you’ll have to recharge and enjoy what matters most./lilistrongSupporting Your Well-Being: /strongWe believe in taking care of our team. Hourly employees accrue wellness time at a rate of 1 hour per 30 hours worked—up to 56 hours in the first year. And as a bonus, any unused time is paid out on your one-year anniversary! Prioritize your well-being, knowing your time is valued./lilistrongComprehensive Healthcare through CDPHP/strong/lilistrongDental Coverage with Delta Dental/strong/lilistrongFree Vision amp; Life Insurance—fully covered for all employees/strong/lilistrongInvest in Your Future with $2,000 in annual education reimbursement/strong/li/ulpuOur Valuesnbsp;/u/ppbr//ppstrongFeeding People:/strong Bread Alone creates simple, honest breads and foods. We believe that organic, regenerative farming is the right choice for individual, farm worker, and planet health. We accept the challenges of delivering fresh, organic nbsp;breads to corner stores and supermarkets around the nbsp;northeast. We embrace the economic challenges of keeping our breads and foods affordable and accessible for all. We thrive on the challenge of trying to delight everyone, everyday./ppstrongPreserving the Planet: /strongBread Alone understands that the climate is in a crisis that threatens us all, especially the least fortunate nbsp;among us. We believe that we all have a responsibility to respond. We strive to do our work with minimal harm to the nbsp;planet. We aspire to prioritize stewardship of the planet in nbsp;every decision, everyday. We understand that there is no time to wait./ppstrongCreating Equity: /strongWe provide economic security for our employees through our commitment to a living wage, and by sharing business profits with all. We are consciously building a team, top to bottom, that accurately reflects the diversity of our community. Through these actions, we intentionally open up opportunities for the historically disadvantaged, combat a legacy of social and racial injustice, and create equity./ppstrongEnsuring Longevity:/strong Bread Alone is now in its 2nd generation of family leadership. We make decisions for the long-term. We embrace the challenge and complexity of serving our highest values while remaining profitable and viable. We strive to create continued opportunity for the business and for everyone who contributes to its success./ppbr//ppuOur Culture/u/pullistrongAccountable/strong: I have an individual responsibility to this group’s success./lilistrongCollaborative/strong: I know that together we will go farther than I can go alone./lilistrongEvolving/strong: I embrace that our business tomorrow is not our business today. We must aspire, plan, dream, persuade, and will our way to what’s next./lilistrongEmpathetic/strong: I realize that my work and actions impact others, and support my colleagues with compassionate directness./lilistrongOptimistic:/strong I take on challenges with this team with the expectation that we will overcome them./lilistrongGritty:/strong I recognize that we do difficult work. We lift, bend, think, listen, speak, problem-solve, smile, and say ‘thank you’ every day. Through it all we recognize and champion the grit that our work demands./li/ulpbr//p