Senior Analyst, IT Client Support - Full-time

pspanibWhat IT Client Services contributes to Cardinal Health/b/i/spanbr /spanInformation Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.br /br /IT Client Services provides Tier 1-3 virtual and physical support to the organization#39;s end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware./span/pp/ppspanibResponsibilities/b/i/span/pullispanDemonstrates knowledge of client hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting./span/lilispanConfers with end users, technology teams, and vendors to resolve incidents and fulfill requests. /span/lilispanExperience providing support via in-person, phone, or remote methods./span/lilispanspanInstalls/removes/configures/span hardware and software./span/lilispanDemonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. /span/lilispanPartners with end users to correlate business requirements to technology solutions (strong business acumen)./span/lilispanPrioritizes effectively and escalates as needed./span/lilispanResponds to customer needs and services as assigned./span/li/ulpbr /spanibQualifications/b/i/span/pullispan2-4 years of experience, preferred/span/lilispanBachelor#39;s degree in related field, or equivalent work experience, preferred/span/liliStrong communication skills, written and verbal/li/ulp/ppspanibWhat is expected of you and others at this level/b/i/span/pullispanApplies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks/span/lilispanWorks on projects of moderate scope and complexity/span/lilispanIdentifies possible solutions to a variety of technical problems and takes action to resolve/span/lilispanApplies judgment within defined parameters/span/lilispanReceives general guidance and may receive more detailed instruction on new projects/span/lilispanWork reviewed for sound reasoning and accuracy/span/li/ulp/ppbAnticipated hourly range/b:  span$27.00 - $38.69/span/ppbBonus eligible/b: No/ppbBenefits/b: Cardinal Health offers a wide variety of benefits and programs to support health and well-being./pulliMedical, dental and vision coverage/liliPaid time off plan/liliHealth savings account (HSA)/lili401k savings plan/liliAccess to wages before pay day with myFlexPay/liliFlexible spending accounts (FSAs)/liliShort- and long-term disability coverage/liliWork-Life resources/liliPaid parental leave/liliHealthy lifestyle programs/li/ulpbr /bApplication window anticipated to close/b: 9/1span/2025 *if interested in opportunity, please submit application as soon as possible./span/pp/ppThe salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity./pp style="text-align:inherit"/pp style="text-align:inherit"/ppiCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply./ii /i/pp/ppiCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal spanOpportunity/Affirmative/span Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law./i/ppiTo read and review this privacy notice click /ia href="https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf" target="_blank"here/a/p