Front Desk Supervisor

pstrongPay Starting At: $23.00/hours/strong/pbr /pstrongOverview:/strong/ppspan style="color: black;"The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.nbsp;They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making, and confirming reservations, and presenting statements to and collecting payments from departing guests./span/ppbr/ppstrongKey Duties amp; Responsibilities: /strong/pulliGreet, register, and assign rooms to guests of hotels./liliVerify customers' credit and establish how the customer will pay for the accommodation./liliContact housekeeping or maintenance staff when guests report problems./liliMake and confirm reservations./liliIssue room keys and escort instructions to bellhops./liliKeep records of room availability and guests' accounts, manually or using computers./liliPost charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers./liliCompute bills, collect payments, and make change for guests./liliRecord guest comments or complaints, referring customers to managers as necessary./liliAnswer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment./liliClean and maintain lobby and common areas, such as restocking supplies and watering plants./liliPlan, schedule or supervise the work of other employees./liliAdvise housekeeping staff when rooms have been vacated and are ready for cleaning./liliResponsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's./liliAssists in training of new associates and maintains constant training of agents as cashiers./liliEnsures all members of the staff are completely familiar with all hotel emergency procedures./liliWorks with desk agents to balance at end of shift and ensures completion of shift checklist./liliSmiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines./li/ulpbr/ppstrongEducation and Experience:/strong/pulliHigh School Graduate or General Education Degree (GED)./liliTwo (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk./liliBasic computer skills required./li/ulpbr/ppemCrestline Hotels amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer.nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. /em/ppbr/p