Field Technician - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Lowell - Lowell, IN/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$22.50 - $24.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;Road Warrior/div /div h4Description/h4pThe Field Technician is the face of Surf Broadband Solutions serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, uninstalls, surveys, and service calls at customer locations while regularly climbing ladders and working on rooftops./p pstrongResponsibilities:/strong/p ul liWorks outside or inside customers home or business to complete installations and repairs - this includes both wireless and fiber to the home services/li liRegularly climbs ladders and works on rooftops while performing installations and repairs./li liOccasionally climbs residential TV antenna-type towers as tall as 100ft while performing installations and repairs/li liTroubleshoots by attempting to identify and remedy sources of internet or customer-perceived problems./li liPrepares for daily work assignments by requisitioning equipment and supplies from the warehouse, and stocking their vehicle as needed./li liMaintains company truck and other equipment per service requirements and safety guidelines./li liDrives company truck between office and work sites in a safe and courteous manner, and in accordance with all laws and company policies./li liCommunicates with immediate supervisor and monitors provided software throughout the day for information regarding changes to work schedule and for technical assistance at an installation or service call./li liInteracts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns. Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment./li liEducates customers on the features and functionality of installed products./li liPromotes Surf Broadband Solutions services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services./li liExplains service authorization form and any other associated billing or service questions./li liCleans work area upon completion of job./li liParticipates in team meetings as scheduled./li liParticipates in on-call rotation once assigned/li liApplies knowledge and skills acquired through training to relevant aspects of work activities./li liReports and records work order status updates as required through the customer management and scheduling software./li liRegular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed./li liFollows all company standard procedures, policies and safety practices in the course of performing work activities./li liPerforms other duties as assigned./li /ul h4Qualifications/h4brpstrongQualifications:/strong/p ul liHigh school diploma or GED equivalent required; post-high school education a plus/li liMinimum 18 years of age/li liValid state drivers license and acceptable driving record in accordance with Surf ul liBroadband Solutions#39; Company Vehicle Policy/li /ul /li liExcellent customer service, time management, and decision-making skills/li liWorking knowledge of PC and Google Docs products/li liSelf-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions/li liAbility to interact and communicate appropriate information to customers and team members in a professional manner/li liAbility to effectively maintain professional appearance and demeanor in a variety of work environments/li liBasic understanding of electronics, connectivity concepts/li liAbility to work required shifts and overtime (as necessary)/li liAbility to travel and provide service in assigned geography/li /ul pstrongWorking Conditions/strong/p ul liEmployee is constantly required to stand, walk, use their hands to handle objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 100 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 75 pounds or more, with or without assistance. Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions including but not limited to; rain, snow, heat, cold, and ice./li /ul