Patient Service Representative

Pay range: $20.88 - $27.14 Hourly, varies on experience.brFamily Care Clinic - Madras, Oregonp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbST. CHARLES HEALTH SYSTEM                                                                     /b/ppbJOB DESCRIPTION                                                                                                                                          /b/pdivp/p/divp/ppbTITLE:                                      /bPatient Service Representative 1/ppbREPORTS TO POSITION:/b         Clinic Supervisor/Manager/ppbDEPARTMENT:/b                         St. Charles Medical Group/ppbDATE LAST REVIEWED:/b          January 2025/pdivp/p/divp/ppbOUR VISION:                /bCreating America’s healthiest community, together/pp/ppbOUR MISSION:             /bIn the spirit of love and compassion, better health, better care, better value/pp/ppbOUR VALUES:              /bAccountability, Caring and Teamwork/pdivp/p/divp/ppbDEPARTMENTAL SUMMARY:/b The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area. /pp/ppbPOSITION OVERVIEW: /bThe Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.  PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care./pp/ppThis position does not directly manage any other caregivers./pdivp/p/divpbESSENTIAL FUNCTIONS AND DUTIES:/b/pp/ppbuPatient Scheduling/u/b/pulliAccurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization./liliUses electronic health system to maintain department appointment requests, waitlist and follow up reports./li/ulp/ppbuPre-Arrival and Financial Clearance/u/b/pulliPerforms real time eligibility (RTE) for insurance benefits./liliUses RTE information to accurately route scheduling requests or schedule appointments. /liliEnsures authorization is linked to all appointments at the time of check in./liliReconciles daily schedules with appointment reports./liliResponsible for addressing registration related work queue items that require resolution prior to encounter closure. /li/ulp/ppbuPatient Registration/u/b/pulliResponsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out./liliCourteously and confidently requests appropriate patient payments from patients/guardians.  Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports./liliAt the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services.    /li/ulp/ppbuClinic Daily Operations/u/b/pulliMaintains patient access related departmental files, programs and lists./liliPerforms daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked./liliAssists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols./liliResponsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members. /liliFaxing, scanning, indexing medical records into document management system./liliOpening and distributing incoming communications (mail, paper and electronic faxes)./li/ulp/ppbuCustomer Service /u/b/pulliDelivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate. /liliSupports the vision, mission, and values of the organization in all respects./liliProvides direction and assistance to patients as needed. /liliFaciltates scheduling of, or arranges for interpretive services for patients as needed. /liliSupports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change./liliProvides and maintains a safe environment for caregivers, patients, and guests./liliSupports the onboarding process of new caregivers to the department./liliConducts all activities with the highest standards of professionalism and confidentiality./liliComplies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings./liliMay perform additional duties of similar complexity within the organization, as required or assigned./li/uldivp/p/divpbEDUCATION:/b/pp                   /ppbRequired: /bHigh school diploma or GED.b             /b/ppbPreferred: /bN/A /pdivp/p/divpbLICENSURE/CERTIFICATION/REGISTRATION:/b/pp/ppbRequired: /bAbility to travel to business functions/trainings/meetings and all St. Charles Health System worksites./ppbPreferred: /bN/A /pdivp/p/divpbEXPERIENCE:/b/pp/ppbRequired: /bN/A/ppbPreferred: /bOne year of clerical support in a healthcare setting or related experience. Basic medical terminology.   /pdivp          /p/divpbPERSONAL PROTECTIVE EQUIPMENT: /b/pp/ppMust be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely./pdivp/p/divpbADDITIONAL POSITION INFORMATION:  /b/pp/ppbuCommunication/Interpersonal /u/b/ppAbility to work as part of a Care Team with providers and clinical staff./ppMust have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. /ppAbility to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees./ppStrong team working and collaborative skills./pp/ppbuOrganizational/u/b/ppAbility to multi-task and work independently. /ppAttention to detail./ppExcellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions./pp/ppbuMathematical Skills:/u/b/ppPerforms basic math (add, subtract, multiply and divide) calculations./ppPerforms intermediate to advanced math (analysis, statistics, significant data, or number manipulation)./pp/ppbuLanguage Skills/u/bb:  /b/ppRead, write, speak, and understand English./pp/ppbuComputer/u/b/ppBasic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office./pp/ppbPHYSICAL REQUIREMENTS: /b/ppContinually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level./ppFrequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation./ppOccasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing./ppRarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle./ppNever (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level./ppExposure to Elemental Factors/ppNever (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface./ppBlood-Borne Pathogen (BBP) Exposure Category/ppNo Risk for Exposure to BBP/pp/pp/p.p/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Schedule Weekly Hours:/p40p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Caregiver Type:/pRegularp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Shift:/pFirst Shift (United States of America)p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Is Exempt Position?/pNop style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Job Family:/pREPRESENTATIVEp/pp/ppScheduled Days of the Week:/pMonday-Fridayp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Shift Start amp; End Time:/p0800-1700