Customer Service Supervisor - Full-time

p style="text-align:left"iWe can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow./i/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppAt Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. spanThe primary responsibility of the position is/span to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager./pp/ppbEssential Duties:/b/pullipCoach and provide career development to the team/p/lilipCorrect non-compliant behavior and impose disciplinary action as required/p/lilipUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routines/p/lilipManage the operational activities of the department in accordance with established policies and procedures/p/lilipManage a staff of team members with varied duties/p/lilipAdministrative duties, including daily/weekly/monthly reports/p/lilipMaximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems/p/lilipSupervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service/p/lilipDrive motorized equipment/p/lilipProvide support when employee absence affects the operation/p/li/ulp/ppbJob Qualifications amp; Competencies:/b/pullipExcellent organizational skills and ability to multi-task/p/lilipAbility to work independently, set and meet own deadlines/p/lilipAbility to work well with all levels of management and support staff/p/lilipAble to defuse conflicts among team members/p/lilipFamiliarity with Microsoft Office Suite/p/lilipPrior experience with internal controls processes for accountable items/p/lilipAbility to work a flexible schedule/p/li/ulp/ppb Preferred Qualifications:/b/pullipPrevious airline management experience/p/lilipCurrent Piedmont employee with a minimum six months of service/p/lilipKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agents/p/lilipExtensive knowledge of QIK/p/lilipBachelor’s Degree in Aviation, Business, or related field/p/li/ulp/ppbWork Environment:/b/pullipUse of computers and other office equipment/p/lilipAirport ramp environment, subject to varied weather conditions and elevated noise levels/p/lilipAll shifts including weekends, nights, holidays and/or irregular shifts/p/li/ulp/ppbPhysical Requirements:/b/pullipFrequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs/p/lilipHandle objects up to 70 pounds regularly, up to 100#43; pounds occasionally, with assistance from co-workers or tools/p/lilipAssist passengers with disabilities, including, but not limited to, pushing wheelchairs/p/li/ulp/ppThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed./pp/ppispanEmployment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age./span/i/pp/ppBenefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bStarting Rate:/b/p$15.50/Hourlyp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"ispanAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status./span ​/i/pp style="text-align:inherit"/ppspaniI/i/spanispann addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria./span /i/pp/pp style="text-align:left"Job Application Deadline:/pAugust 28, 2025h3spanPlease note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position./span/h3