Analyst, Desktop Support - - IT Infrastructure - Full Time (On-site, Cortland)

pThis position is 100% on-site in Cortland, NYnbsp;/p pspanistrongSummary:/strong/i/span/p pspaniThe Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems./i/span/p pspanistrongExperience:/strong/i/span/p ol lispaniPreferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred./i/span/li lispaniProficiency in operating systems (e.g., Windows, macOS, iOS, Android)/i/span/li lispaniExperience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.nbsp;/i/span/li lispaniExperience migration operating system versions and updating desktop images.nbsp;/i/span/li lispaniKnowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools./i/span/li lispaniExcellent knowledge of computers and peripherals./i/span/li lispaniWorking knowledge of configuring and troubleshooting iOS and Android-based mobile devices./i/span/li lispaniStrong customer service orientation, good written and oral communication skills, self-motivated and directed.nbsp;/i/span/li lispaniWorking knowledge of managing tickets, follow-up actions and close issues./i/span/li lispaniAbility to work in a fast-paced environment, manage user expectations and potential risks.nbsp;/i/span/li lispaniExperience with patch management software./i/span/li lispaniBasic understanding of LAN/WAN network infrastructure technologies./i/span/li lispaniBasic understanding of security technologies including firewalls and antivirus.nbsp;/i/span/li lispaniExperience with ITSM functionalities such as change control, CMDB and ticketing systems./i/span/li lispaniBasic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations./i/span/li lispaniExperience with resolving multiple issues simultaneously./i/span/li /ol pspanistrongEducation:/strong/i/span/p ol lispaniBachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience./i/span/li /ol pspanistrongLicenses/Certifications:/strong/i/span/p ol lispaniPreferred certifications include CompTIA A+./i/span/li /ol pEssential Functions:/p ul lispanResponsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware./span/li lispanPerform preventative maintenance on hardware.nbsp;/span/li lispanTest and plan the deployment of new operating system releases, vendor patches and commercial software releases.nbsp;/span/li lispanDevelop and document standardized user processes and procedures; “how-to” documentation./span/li lispanProvides proactive and advanced troubleshooting and analysis./span/li lispanUnderstands and accounts for interactions between technologies and applications./span/li lispanResponsible for maintaining ticket status and resolution information in ticketing system./span/li lispanAccountable for meeting established performance metrics which will be used in performance evaluations.nbsp;/span/li lispanParticipates in on-call support rotation as specified by management.nbsp;/span/li lispanWillingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)/span/li lispanPromotes the use of TGC’s PMO methodology and standards to manage IT initiatives./span/li lispanDemonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.nbsp;/span/li lispanDemonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC./span/li lispanPerforms related duties as assigned and unrelated duties as requested./span/li /ul pnbsp;/p pspanistrongOther Duties: Other duties as assigned/strong/i/span/p pnbsp;/p pspanistrongPay range min $26.88/hr max $41.94/hrnbsp;/strong/i/span/ph2Company/h2divp class="MsoNormal"Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community./p p class="MsoNormal"The Guthrie Clinic is an Equal Opportunity Employer./p p class="MsoNormal"The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine./p/div