Customer Experience Representative - Syracuse Airport - Full-time

h2Overview/h2 pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. /p p /p pThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. /p p /p pThis position pays $18.50 / hour and is located at the Syracuse Airport - 1000 Col Eileen Collins Blvd, Syracuse, NY 13212./p p /p pWe offer a robust strongBenefits Package/strong including, but not limited to:/p ul liPaid time off/li liEmployee discount/li liRetirement savings plan/li liExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)/li liLife Insurance/li liTraining and development/li /ul pSchedules available: /p ul liMonday: OFF/li liTuesday: OFF/li liWednesday: OFF/li liThursday: 7:00am to 6:00pm /li liFriday: 7:00am to 6:00pm /li liSaturday: 7:00am to 6:00pm /li liSunday: 7:00am to 6:00pm /li /ul pOr/p ul liMonday: 7:00am to 4:00pm /li liTuesday: 7:00am to 4:00pm /li liWednesday: 7:00am to 4:00pm /li liThursday: 7:00am to 4:00pm /li liFriday: OFF/li liSaturday: OFF/li liSunday: 7:00am to 4:00pm /li /ul pEnterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  /p p  /p pPrivately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. /p h2Responsibilities/h2 pWe are hiring now for immediate openings.  Responsibilities include:/p ul liMeet and greet customers in a professional, friendly, and timely manner/li liProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services/li liUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment/li liOffer additional customer assistance by offering directions, maps, local area information, and appropriate service information/li liAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors/li liPlace outgoing calls for callback management, and miscellaneous calls as assigned/li liAssist to assess condition of rental upon return/li liNotify Management of any known customer problems/li liNotify Management of any known vehicle problems and any required vehicle maintenance/li liContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training/li liPerform miscellaneous and backup duties job-related duties as assigned/li /ul pemEqual Opportunity Employer/Disability/Veterans/em/p p /p h2Qualifications/h2 ul liMust be at least 18 years old/li liHigh School Diploma or G.E.D. required/li liMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support/li liMust have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years/li liNo drug or alcohol related conviction on driving record in the past 5 years/li liMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./li /ul