Member Experience Associate

PLEASE NOTE THIS IS 100% ONSITE - NOT HYBRID. We are unable to alter the status of this on Indeed.

About You:

• Warm & Welcoming: You make people feel at home and ensure every member interaction is positive and professional.
  
• Proactive & Organized: You spot what needs to be done and take initiative to keep the space running smoothly.
  
• Team-Oriented & Adaptable: You support the Community Director, Member Experience, and Member Success rolesready to jump in wherever needed, including tours and follow-up.
  
• Sales-Savvy & Curious: You're comfortable engaging with prospective members and eager to grow in a fast-paced, community-driven environment.

About the Role:
As the Member Experience Associate, youll support the Community Director, Member Experience, and Member Success roles, jumping in wherever needed to help the team create an exceptional member experience. Were looking for someone who is flexible, friendly, and eager to assist across the following areas:

Goals and Objectives:

• Embody Kilns mission and core values through exceptional service.
  
• Build and maintain a welcoming, collaborative community environment.
  
• Support operations to ensure the space is organized, clean, and fully functional.
  
• Promote Kilns services and offerings while driving member engagement.
  

As Member Experience Associate, You Will:
Support Sales Efforts:

• Assist with inbound and outbound sales efforts as needed.
  
• Conduct or support tours for prospective members.
  
• Help manage tour follow-up and lead tracking.
  
• Support backend sales operations and reporting.
  
• Assist in spot management and keeping sales materials organized.
  

Provide Front Desk & Member Support:

• Greet members, guests, and team members warmly, managing the front desk during business hours.
  
• Oversee mail services, including organization and distribution.
  
• Facilitate member onboarding, including office preparations and welcome kits.
  

Ensure Smooth Operations:

• Conduct walkthroughs to maintain a clean, well-kept space.
  
• Develop and manage inventory systems for supplies.
  
• Troubleshoot issues, escalate as needed, and assist with facility maintenance.
  

Foster Community Engagement:

• Assist with event planning, setup, and breakdown.
  
• Communicate with members through email, Slack, and newsletters.
  
• Create moments of delight, such as celebrating birthdays and milestones.
  

Provide Administrative Support:

• Support the Community Director with scheduling and conference room preparation.
  
• Coordinate bookings for events and member inquiries.
  
• Procure signage and materials for member offices and desks.
  

As Member Experience Associate, Youll Need:

• Experience in office management, customer service, or administrative roles.
  
• Strong communication, organizational, and multitasking skills.
  
• A proactive, resourceful mindset with attention to detail.
  
• Proficiency in basic computer skills.
  
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
  
• Familiarity with the coworking and hospitality industry.
  
• Passion and understanding for entrepreneurial communities.
  
• Passion and understanding for Kilns mission and values.
  

More About Kiln:
Kiln is a coworking and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln opened its first two locations in 2018 in Salt Lake City and Lehi, Utah, and is rapidly expanding throughout the western United States. Kiln is pioneering the future of coworking within the niche of flex office in the broader commercial real estate sector.