Customer Service Representative

About Company:

Wetz Warehousing LLC (http://www.wetzcompanies.com/) is a leading provider of 3rd party logistics, advanced distribution, and value-add industrial services in the Marietta, OH area. We are looking for top notch talent to join our team.

About the Role:

The Customer Service Representative (CSR) plays a crucial role in ensuring that our transportation and warehousing operations run smoothly and efficiently. This position is responsible for addressing customer inquiries, resolving issues, and maintaining accurate customer accounts, which directly impacts customer satisfaction and retention. The ideal candidate will work closely with various departments to facilitate communication and ensure that customer needs are met promptly. By managing data entry and collection, the Customer Service Assistant will help maintain the integrity of our customer information systems. Ultimately, this role is vital in fostering a positive customer experience and supporting the overall success of our organization.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in the transportation or trucking industry.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience with transportation operations and logistics.
• Familiarity with office equipment and computer software relevant to data entry and customer service.
• Additional certifications in customer service or related fields.

Responsibilities:

• Respond to customer inquiries via telephone and email in a timely and professional manner.
• Assist in resolving customer issues and concerns, ensuring a positive outcome.
• Maintain accurate records of customer interactions and transactions in our database.
• Perform heavy data entry tasks while ensuring data accuracy and integrity.
• Collaborate with other departments to streamline operations and improve customer service processes.

Skills:

The required skills for this position are essential for daily operations and customer interactions. Proficient computer knowledge and the ability to operate various office equipment will enable the candidate to efficiently manage data entry and customer inquiries. Strong verbal communication skills are necessary for effectively addressing customer concerns and providing clear information. Problem resolution skills will be utilized to navigate challenges and ensure customer satisfaction. A positive attitude and the ability to work in a fast-paced environment will contribute to a collaborative team atmosphere and enhance the overall customer experience.