Medical Billing Customer Service Specialist

Number of hires for this role – 2

Job Summary:

Local DFW pathology laboratory is currently seeking an experienced, professional Medical Billing Customer Service Specialist to join our growing team of experts in a fast-paced, dynamic medical/healthcare environment. The ideal candidate will have a strong background in the medical claim cycle with the prioritization, communication, and clerical skills necessary to support our Billing team. The successful applicant will work on a number of tasks requiring responding to patient calls regarding billing issues, addressing client concerns in a professional manner, processing payments and updating patient information in the billing system.

Essential Job Duties:

· Manage a high volume of patient calls regarding billing issues and general client concerns

· Process payments, payment plans, and other requests for the patient

· Responsible for maintaining a high level of professionalism with clients/patients and working to establish a positive rapport with every caller

· Notate and update patient information in the billing system during and after each call

· Ability to multitask, prioritize, and manage time effectively

· Work with the management team to stay updated on insurance knowledge and be informed of any changes in company policies

· Other duties as assigned

Minimal Job Qualifications:

· Must have a high-level understanding of the medical claim cycle.

· Must understand how to read an EOB and Remittance Advice.

· Must have a strong knowledge of how medical claims are processed.

· Must adhere to HIPAA regulations.

Skills:

· Proven customer support experience as a client service representative

· Medical Insurance knowledge

· In-depth knowledge of industry best practices

· Strong communication, including writing, speaking, and active listening

· Great customer service skills, including interpersonal conversation, patience, and empathy

· Ability to multi-task, prioritize, and manage time effectively

Education/Training/Experience:

· A minimum of high school degree is required

Work Environment:

· This position is office-based. This is not a remote position.

Outstanding Compensation Package and Benefits:

· Compensation commensurate with experience

· Health Insurance

· Dental Insurance

· Life Insurance

· Vision Insurance (voluntary)

· PTO Plan