Medical Clinic Receptionist-(Full-Time) Fayetteville AR

Position: Medical Receptionist at Prestige Hormone Health & Wellness

Address: 509 E. Millsap Road Suite 107, Fayetteville, AR 72703

Position Purpose: The Medical Receptionist is the first point of contact and plays a crucial role. This position is responsible for maintaining and updating patient demographics, scheduling appointments, managing appointments, processing payments, insurance verification, answering phones, communicating with patients and clinical staff. This position will ensure an organized and welcoming environment.

Education & Qualifications:

1. High School Diploma
2. Two years’ experience or equivalency

Primary duties:

1. Scheduling and managing appointments
2. Maintaining accurate patient demographics
3. Eligibility Verification
4. Patient collections at time of service
5. Answering multi line telephone
6. Answering patient questions
7. Detail oriented
8. Ability to learn / stay abreast of relevant policies

Responsibility, Skills, and Difficulty of Work:

1. Communicating clearly and concisely, orally and in writing
2. Ability to work independently to accomplish assigned work in a timely manner
3. Ability to communicate with staff and the public, both in person and over the telephone, in a tactful manner and under difficult situations
4. Understanding and carrying out verbal and written directions
5. High degree of accuracy
6. Ability to type of a minimum of 45 wpm

Personal Work Relationships:

1. Maintain strict Medical Office System confidentiality
2. Works daily with staff, CLIENTS, and public for the purpose of giving and receiving factual information
3. Follows Medical Office Systems policies and procedures
4. Must plan one’s own work such that it is accomplished in the allocated time
5. Works in cooperation with other staff, CLIENTS and the public
6. Reliable attendance record
7. Good problem-solving skills
8. Positive attitude
9. Team player
10. Flexible

Physical Demands and Work Environment:

1. Works under pressure and stress due to the diversity of our clients.
2. Work is performed indoors in a heated, air conditioned, well lighted and clean office setting.
3. Requires infrequent lifting up to 20 pounds.
4. Requires ability to distinguish letters, numbers and symbols.
5. Requires normal range of vision.
6. Requires awareness of personal limitations and flexibility.
7. Some emotional stress resulting from diversity and intensity of patients and staff.
8. Requires prolonged standing or sitting.
9. Occasional travel required
10. Ability to sit for extended periods

Level of Authority: No supervisory responsibilities

Reports To: Department Manager

Classification: Non-exempt

*This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions and to perform any other related duties, as may be required and or assigned.

Main Job Tasks and Responsibilities

•greet patients

•register patients according to established protocols

•assist patients to complete all necessary forms and documentation including medical insurance

•ensure patient information is accurate including billing information and insurance eligibility

•obtain Referrals/Authorizations if patients PCP is outside of our clinic

•inform patients of medical office procedures and policy

•move patients through appointments as scheduled

•answer incoming calls and deal with inquiries

•transfer calls as required

•schedule patient appointments

•collect co-pays and payments: including past due balances

•obtain external medical reports as required by medical professionals

•respond and comply to requests for information

•complete other clerical duties as assigned

•maintain stock of forms and office supplies

•ensure reception area is well maintained, neat and clean

•safeguard patient privacy and confidentiality

Education and Experience

•high school diploma

•knowledge of computer and relevant software applications

•knowledge of general administrative and clerical procedures

•working knowledge of healthcare insurance preferred

Key Competencies

•communication skills

•information collection and management

•planning and organizing

•attention to detail

•customer service skills

•adaptability

•confidentiality