Remote Customer Service Representative II

Job Title: Remote Customer Service Representative II
Job Type: Full-Time | Temp-to-Hire
Location: Remote (Must reside in California)
Pay: $21.50/hr
Schedule: Monday–Saturday availability required
 
About the Role
We’re seeking experienced and motivated Customer Service Representatives II (MSR II) to join a remote contact center team supporting a well-established financial institution. This is a fully remote opportunity for California residents only, offering long-term growth and a mission-driven work culture.
 
Key Responsibilities

• Handle 120+ inbound calls daily related to account inquiries, loan support, and password resets.
• Navigate multiple software platforms while maintaining high service standards.
• Deliver empathetic, solution-oriented support to help customers meet financial goals.
• Ensure compliance with federal and state regulations.
• Escalate complex issues appropriately and follow up as needed.

 
Qualifications

• 2+ years of call center experience (financial services preferred but not required).
• Strong job tenure and reliability
• Excellent verbal communication and problem-solving skills.
• Comfortable in a high-volume, fast-paced environment.
• Tech-savvy and quick to learn new systems.
• Bilingual Spanish candidates encouraged to apply (additional pay with assessment).

 
Training & Schedule

• Training: Monday–Friday, 8 AM–5 PM for the first 30 days
• Post-training shifts: Typically 9 AM–6 PM or 9:30 AM–6:45 PM.
• Saturday shifts required; one weekday off will be assigned (not Monday).
• Strict attendance policy: No time off during training; limited absences allowed after.

 
Why You’ll Love This Job

• Work from home anywhere in California.
• Join a team that values diversity, equity, and inclusion.
• Enjoy team competitions and challenges that make work fun.
• Clear path to advancement through a structured Step-Up program.

Pay Details: $21.50 per hour

Search managed by: Nicolette Suskauer

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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