German Speaking End User Support Specialist

Patrique Mercier Recruitment is proud to offer a remarkable opportunity for a German Speaking End User Support Specialist! Our goal is to match skilled individuals with leading companies that value their linguistic and technical talents. In this critical position, you will serve as a primary point of contact for German-speaking end users, providing expert support across various industries, including IT and telecommunications. Your role will be essential in troubleshooting and resolving technical issues to ensure an exceptional user experience. If you are enthusiastic about technology and providing excellent customer service, we invite you to join our motivated team!

Responsibilities

• Deliver technical support to German-speaking end users via phone, email, and live chat.
• Identify, troubleshoot, and resolve a variety of hardware and software problems.
• Maintain user satisfaction by providing timely and effective support solutions.
• Document support interactions thoroughly in the ticketing system.
• Assist users with software installations, settings, and updates.
• Collaborate with peers to escalate and resolve challenging technical issues.
• Promote best practices and provide training to enhance user experience with products.

Requirements

• Fluency in German and a good understanding of English.
• Prior experience in an end user support role or a similar technical position is beneficial.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work effectively both independently and within a team.
• Familiarity with operating systems, applications, and remote troubleshooting techniques.
• A genuine interest in technology and a commitment to assisting users.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.