Danish Speaking Service Desk Analyst

Patrique Mercier Recruitment is excited to announce an opening for a Danish Speaking Service Desk Analyst to join our innovative team! This position is ideal for individuals who have a strong technical background and are passionate about providing exceptional customer support to our Danish-speaking clients. As a Service Desk Analyst, you will be the critical link in troubleshooting and resolving IT-related issues, ensuring a seamless experience for users. Your expertise in communication and your keen problem-solving abilities will be vital in helping clients navigate their technical challenges. If you are enthusiastic about technology and dedicated to customer satisfaction, we encourage you to apply!

Responsibilities

• Serve as the primary contact for Danish-speaking clients needing technical support through various channels, including phone, email, and chat.
• Identify and resolve hardware and software issues, guiding clients through the troubleshooting steps confidently.
• Communicate effectively and empathetically with clients, ensuring their concerns are understood and addressed.
• Maintain detailed logs of all support requests, incidents, and solutions within the service desk ticketing system.
• Collaborate with IT teams for the timely escalation and resolution of more complex issues.
• Provide clients with training and information on product features and troubleshooting techniques.
• Engage in continuous improvement projects to enhance the service desk’s efficiency and responsiveness.

Requirements

• Fluency in Danish and proficient in English; additional languages are advantageous.
• Experience in a service desk, IT helpdesk, or technical support role is preferred.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent customer service and communication abilities.
• Ability to work both independently and collaboratively with a team.
• Familiarity with ticketing systems and remote support tools is a plus.
• A proactive and adaptable mindset in a fast-paced work environment.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.