Receptionist - Now Hiring

Job Title: Office & Administrative Support

Company: ERA Physical Therapy
Location: 4135 South Power Road, Mesa, AZ 85212
Employment Type: Full-time / Part-time
Department: Administrative / Front Office
Reports To: Office Manager / Clinic Manager

Job Summary:

As a vital member of the ERA Physical Therapy team, the Office & Administrative Support professional ensures the efficient and professional operation of our front office. This role acts as the first point of contact for patients and visitors, managing scheduling, patient communications, and administrative tasks to support the clinic’s mission of delivering high-quality physical therapy care. The ideal candidate is highly organized, detail-oriented, and excels in multitasking within a fast-paced healthcare environment.

Key Responsibilities:

• Welcome and assist patients, visitors, and staff with professionalism and warmth, providing excellent customer service.
• Answer and manage incoming phone calls and emails promptly, directing inquiries as appropriate.
• Schedule, confirm, and coordinate patient appointments using ERA Physical Therapy’s scheduling system.
• Maintain accurate patient records and files, ensuring compliance with HIPAA and other confidentiality standards.
• Assist patients with billing questions, insurance information collection, and payment processing.
• Perform general administrative duties including data entry, filing, inventory management, and office supply ordering.
• Collaborate closely with therapists, clinical staff, and management to ensure seamless daily operations.
• Handle patient check-ins and check-outs efficiently, including verifying patient information.
• Support compliance with all healthcare regulations and ERA Physical Therapy’s policies.
• Troubleshoot and resolve scheduling conflicts or patient concerns professionally and effectively.
• Utilize electronic health record (EHR) software and office technology proficiently.

Qualifications:

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Minimum 1–3 years experience in administrative support, ideally in healthcare or physical therapy settings.
• Proficient in Microsoft Office Suite and comfortable learning practice management software.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities with attention to detail.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
• Friendly, patient-centered attitude with a professional demeanor.
• Ability to work independently and as part of a collaborative team.

Work Environment:

• Fast-paced outpatient physical therapy clinic.
• Frequent interaction with patients, healthcare providers, and administrative personnel.
• Use of computers, phones, and other office equipment daily.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capability to lift up to 20 pounds occasionally.

Why Work at ERA Physical Therapy?

ERA Physical Therapy is committed to delivering exceptional care that empowers our patients to reach their wellness goals. Join our team and be part of a supportive, dynamic work environment where your contributions help improve lives every day.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older