Host/Hostess - Full-time / Part-time

Job Overview:

As a Front Desk Attendant at The Bocce House of Pittsburgh, you will be the first point of contact for guests, providing a welcoming, friendly, and efficient experience. You will assist with reservations, check-in/check-out procedures, answer questions, and ensure the overall smooth operation of the facility. This role requires excellent customer service, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Greet and welcome all guests in a professional, friendly, and helpful manner.
• Answer phone calls, emails, and in-person inquiries about facility operations, hours of operation, pricing, and event bookings.
• Check in guests, confirm their reservations, and assign them to the appropriate bocce courts.
• Handle credit card, and online transactions for booking fees, rentals, and other services.
• Maintain and organize the front desk area, ensuring all necessary materials (e.g., scorecards, equipment, brochures) are available.
• Provide information about facility amenities, upcoming events, and membership programs.
• Keeping the lobby area tidy and ensuring that any maintenance issues are reported to management.
• Relay any inquires for private events, etc. to the manager.
• Promote membership and promotional packages to guests as appropriate.
• Assist with basic administrative duties.
• Any and all other duties assigned by supervisor.

Requirements:

• Previous experience in customer service or hospitality is preferred but not required.
• Excellent communication and interpersonal skills, with the ability to interact positively with guests.
• Strong organizational skills and the ability to multitask effectively in a busy environment.
• Basic computer skills (e.g., using booking systems, processing transactions, managing emails).
• Ability to remain calm and professional in challenging situations.
• Detail-oriented with a focus on accuracy in booking and transactions.
• Ability to stand or sit for long periods and lift light to moderate weights (e.g., equipment, supplies).
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• A passion for sports, games, and a positive attitude towards customer engagement is a plus.

Benefits:

• Competitive hourly wage.
• Opportunities for growth and advancement within the company.
• A fun, dynamic, and active work environment with a focus on teamwork and customer satisfaction.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• Comfortable handling customer complaints
• Able to stand for duration of shift
• Available to work: weekdays
• Available to work: weekends
• Dress code requirements: Fingernails are trimmed and maintained
• Dress code requirements: No visible facial piercings
• 15 years or older
• Reliable transportation to and from work
• Background check
• Speaks English
• Reads English
• Has (or willing to open) a checking account for direct deposit
• Available to work: holidays
• Retail skills: point of sale (POS) operation
• Retail skills: customer service
• Retail skills: addressing customer complaints
• Restaurant front of house skills: hosting
• Restaurant front of house skills: point of sale (POS) operation
• Able to comfortably lift 40 lbs