Shift Leader

The Shift Leader plays a key role in the daily operations of the convenience store. This position supports the store management team by supervising staff, ensuring excellent customer service, maintaining a clean and organized environment, and overseeing sales transactions and inventory during assigned shifts.

Key Responsibilities:

• Lead and supervise a team of store associates during assigned shifts
• Ensure excellent customer service is delivered at all times
• Open and/or close the store following company policies and procedures
• Handle cash register operations and reconcile shift-end cash reports
• Monitor inventory levels and assist with stocking and restocking shelves
• Ensure store cleanliness, organization, and compliance with safety standards
• Address customer complaints or concerns promptly and professionally
• Assist in training and mentoring new team members
• Enforce company policies and procedures, including security protocols
• Communicate effectively with store management about shift activities and issues