Team Leader

Team Leader Overview: To provide excellent customer service while meeting and exceeding all company standards based on the mission, vision and values of Just Jump. Oversee and work in all park areas to include: court attendant, sales associate for tickets and concessions, party host and attendant/greeter.

Vision: As a Team Leader for Just Jump, it is our goal to be the preferred family entertainment center in our region, achieving the largest market share by providing:

● A happy and clean environment for all ages.

● Safety as a priority for all participants.

● Excellence in service.

● State-of-the-art equipment and facility.

● A positive experience for all participants, observers and employees.

● Exceptional value.

● Individual products, group events and other activities that exceed customer expectations.

Qualifications for the Team Leader in order to ensure effectiveness in each job function include:

● Must be 18 years or older.

● Friendly personality and a positive attitude.

● Love of people of all ages, particularly children.

● Ability to properly handle customer concerns.

● Ability to remain calm and think fast in a very hectic environment.

● Ability to follow procedures and directions, while working independently.

● Comfortable enforcing Just Jump polices and safety requirements.

● Team player and strong work ethic.

● Punctuality is a must.

● Must have a flexible schedule.

● Must provide excellent customer service and a professional appearance.

● Must be able to communicate and interact well with customers and coworkers.

● Ability to work in a standing position for long periods of time.

● Ability to project a loud clear voice.

● Ability to handle money.

● Ability to manage large groups.

● Ability to be cross trained.

● Responsible and self-motivated.

● Professional, happy and engaged appearance.

Responsibilities include but are not limited to:

● Safe jumping by all participants is the top priority while in this role.

● Knowledge of trampolines, springs and other equipment is important to ensure a safe experience.

● Greet all customers enthusiastically, ensuring they feel welcome.

● Maintain a controlled, safe environment.

● Keep full attention on the court and all jumpers.

● Explain safety policies and other rules to guests as necessary.

● Ensure that jumpers have proper footwear, no loose jewelry and a valid wristband.

● Coordinate clearing the court for those whose wristbands have expired.

● Cleaning and inspection of trampoline surfaces as required.

● Must report details of any and all injuries and escalated issues to the manager on duty in a calm and professional manner immediately.

● Some duties may be subject to change, and full compliance of other duties not listed will be required.

● Opening and closing the park.

● Counting in and cashing out tills.

● Have extensive knowledge of the business in order to respond to customer questions and concerns.

● Positive attitude and upbeat personality.

● Ensure cashiers, party attendants, greeters, court attendants operate within park policies and procedures.

● Assist cashiers with customer check-ins.

● Available on weekend and evening shifts.

● Greet all guests entering the building in an enthusiastic, informative manner.

● Guide party/event attendees to the appropriate place/person.

● Assists Party Host with setup, clean up and refreshment preparation.

● Manage and assist with keeping restrooms clean.

● Constantly make rounds scanning for any issues related to organization or cleanliness.

● Guide guests to signage related to safety for review prior to jumping.

● Keep jump areas and lobby areas clean of debris.

● Manage and assist with stocking the concessions and retail items as needed.

● Assist with maintenance of company equipment.