FOH Lead- Retail & Bakery Services
| Verified Pay | $18 - $20 per hour |
|---|---|
| Hours | Full-time |
| Location | 377 Willis Avenue Roslyn Heights, New York, 11577 Roslyn Heights, New York |
Compare Pay
Verified Pay$13.93
$19.00
$28.58
About this job
Job Description
FOH POSITION DESCRIPTION
Department
Retail / FOH
Job Title
Front of House Staff Lead
Reports to
General Manager
General Description:
Front of House Staff will be responsible for providing outstanding customer service and preparing and serving the highest quality food and beverages. The ideal candidate will be outgoing, hardworking, and detail-oriented.
Type of position:
☒ Full-time ☐ Seasonal
☐ Part-time
☐ Contractor
☐ Intern
Hours: 30-40 / week
☐ Exempt
☒ Nonexempt
Responsibilities & Expectations
General Description & REQUIREMENTS
· Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team
· Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach
· Ensure proper team member coverage per the needs of the business while maintaining target labor costs
· Maintains exceptional standards of professionalism and hospitality
· Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs
· Develops a strong and positive rapport with both staff and guests alike
· Drives positive results and aligns with business goals
· Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
· Act and step up as General Manager in their absence
· Manage employees in their daily responsibilities, providing clear, effective direction
· Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards
· Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
· Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
· Ensures the delivery of superior customer service through effective staff training and education
· Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment
· Build morale and team spirit by fostering a work environment where team members’ input is encouraged
Requirements
● Exceptional communication and interpersonal skills
● Ability to work flexible hours including evenings, weekends, and holidays
● Attention to detail, solution-driven, and self-starting
● Must have or be willing to obtain NYC Food Handler’s license
● Ability to work on your feet for a full shift and lift 30+ lbs
● Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions
● Fluent in both written and spoken English
● Must have basic math skills
● Polished personal presentation
● Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always
● Strict adherence to posted schedule and clock in/out at times
● Adhere to all HR policies and procedures
Work Experience Requirements
− Experience in customer service, hospitality, or cafe/coffee industry preferred
Education Requirements
− High school diploma or GED
− Must have or be willing to obtain NYC Food Handler’s license
Orwashers Bakery is a New York City Institution. Founded in 1916 by Hungarian immigrant Abraham Orwasher, the bakery began as a small store in the Upper East Side. It was born out of a desire to serve local immigrant community members and focused on the high-quality rye, black, and grain breads that reflected the traditions of his homeland. It soon became a thriving wholesale business with deliveries being made by horse and buggy. Abraham's son Louis would go on to take over the business from his father, owning the building the bakery was housed in. Louis would go on to perfect the formulas of his father, while reinventing the bread sold. It is claimed that it was Louis who invented raisin pumpernickel bread, at Orwashers during World War II.
In 2007, Mr. Orwasher sold the bakery to Keith Cohen, who stated plans to expand the bakery's offerings beyond Eastern European breads, adding artisanal breads from Italy, France, Ireland, and the United States.
Since then, Keith and his team have worked hard to respect the brand's rich history while incorporating a distinctly current point of view. As part of this evolution, they have partnered with regional farmers for raw materials, are working with local wineries to create their starters and have developed a new line of contemporary artisan breads to satisfy today’s palates. We are grateful for the rich history and loyal patrons that have brought Orwashers this far and look forward to baking great bread for many more decades to come.
Though our heritage is one of transformation and innovation, one thing will never change: Orwashers’ commitment to doing what is right. Our relentless pursuit for making ethical choices at all times is what has built trust in Orwashers—from our guests, business partners, and colleagues.
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