Benefits Customer Service Representative

Kelly® is hiring Benefits Customer Service Representatives to support a premier client located near Pittsburgh, PA.

Position: Benefits Customer Service Representative-Virtual/Remote
Location: Must reside within 2 hours of Pittsburgh, PA
Pay Rate:

• $16.50/hour (English only)/$17.25/hour (Fluent in Spanish)
• Pay Increase after 30 days

Schedule:

• Weekdays only — no weekends!
• Must be available to work any 8 hr. shift between 8:00 AM and 7:00 PM- shifts drawn at random when assigned*
• Note: No time-off allowed between August and December

What You'll Do:

As a Benefits Customer Service Representative, you’ll provide essential support to benefit plan participants, helping them navigate their health, retirement, and insurance options with confidence and care.

Daily Responsibilities:

• Deliver compassionate service via phone, email, and chat
• Adapt your communication style to meet the needs of each caller
• Handle sensitive information in compliance with HIPAA and data privacy regulations
• Accurately document all interactions and case details
• Resolve issues professionally, even under pressure

What You’ll Need to Succeed:

• High school diploma or GED required
• Reliable high-speed internet and a dedicated, quiet workspace
• Flexible availability — no time-off allowed between August and December
• Previous customer service experience preferred
• Excellent attention to detail and strong multitasking abilities
• Proficiency with Microsoft Office; able to manage multiple systems/windows
• Typing speed of at least 30 WPM
• Comfortable working remotely and residing within a 2-hour radius of Pittsburgh