Case Management Coordinator - Great Opportunity!

At Ace Care Management, we are committed to providing exceptional, personalized care through our EDWP/SOURCE program. Our mission is to enhance the quality of life for our members by delivering comprehensive, compassionate support. We are currently seeking a dedicated Case Management Coordinator to join our team and contribute to the seamless delivery of quality care.

Position Overview:

As a Case Management Coordinator at Ace Care Management, you will be essential in ensuring efficient, high-quality care for our members. This role involves a combination of direct and indirect care activities, from monitoring communications and records to collaborating with various departments and stakeholders. If you excel in organization, communication, and problem-solving, we’d love to hear from you!

What We Offer:

• Competitive Salary: An attractive compensation package based on experience and qualifications.
• Benefits: Comprehensive benefits, including health insurance, paid time off, and retirement plans.
• Professional Growth: Opportunities for career development and advancement.
• Supportive Environment: A collaborative and inclusive workplace where your contributions are valued.

Primary Duties and Responsibilities:

• Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
• Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
• Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
• Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
• Undertake and manage department projects to ensure compliance and operational efficiency.
• Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
• Assist with SFC Validations for members in the Structure Family Care program.

Requirements

• Bachelor's degree preferred
• Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
• Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
• Experience with Excel required
• Experience with Adobe and SharePoint preferred.
• Bilingual or multilingual abilities are a plus
• Strong ability to collaborate effectively within a team.
• Excellent technical skills with attention to detail and accuracy.
• Highly organized with strong time management skills.
• Flexible and adaptable to changing priorities.
• Reliable and trustworthy with a strong work ethic.
• Effective problem-solving abilities with a proactive approach.