Senior Director of Emergency Services Centralus Health System

Centralus Health serves Arnot Health System (AHS) and Cayuga Health System (CHS). Visit www.centralushealth.org for more information.

Job Title: Senior Director of Emergency Services

Department: Emergency Services Centralus Health System

Reports To: Chief Nursing Officers AHS and CHS

Job Type: Full-Time

Position Summary: The Senior Director of Emergency Departments is a strategic and operational leader responsible for the oversight, coordination, and continuous improvement of emergency services across multiple hospitals within Centralus Healthcare System. This role ensures high-quality, patient-centered care while optimizing operational efficiency, compliance, and financial performance. The System Director works closely with site leadership, physicians, nursing staff, and administrative teams to standardize processes, enhance performance, and align departmental goals with the organization's mission and values.

Key Responsibilities:

Strategic Leadership/Collaboration

• Strong leadership, critical thinking, and change management skills.
• Provide system-level leadership and strategic direction for emergency departments across all facilities.
• Develop and implement initiatives that align emergency services with overall organizational objectives and strategic plan.
• Foster a culture of excellence, collaboration, safety, and continuous improvement.
• Act as liaison between emergency departments and executive leadership, clinical departments, EMS, and community stakeholders.
• Exceptional interpersonal and communication skills.
• Ensure effective communication of strategic priorities, operational updates, and performance outcomes.

Quality, Safety & Compliance

• Proven ability to analyze data, lead performance improvement initiatives, and drive results.
• Standardize clinical protocols, workflows, and performance metrics across all ED locations.
• Ensure optimal staffing models and scheduling to meet patient volume and acuity.
• Monitor department performance using KPIs such as wait times, LWBS (left without being seen), patient satisfaction, and throughput.
• Ensure compliance with federal, state, and local regulatory standards, including EMTALA and Joint Commission requirements.
• Lead quality improvement initiatives aimed at reducing errors, enhancing safety, and improving clinical outcomes.

Education, Engagement & Professional Development

• Mentor and support ED managers, nurse leaders, and frontline staff.
• Promote professional development, succession planning, and staff retention initiatives.
• Oversee and facilitate recruitment, orientation, and evaluation of key ED personnel.
• Proficiency in EHR systems and operational analytics tools.

Fiscal & Business Management

• Develop and manage annual budgets for emergency departments across the system.
• Monitor expenses, revenue, and financial performance, implementing cost-containment strategies where appropriate.
• Analyze productivity, staffing, and technology utilization to support fiscally responsible care delivery.

Leadership & Professionalism

• Promotes systems thinking, team building, mentorship, planning, & transformation. Sets a clear vision inspiring others to follow and implements effective project management skill.
• Demonstrates personal & professional accountability, career planning, ethics, & advocacy.
• Serves as a mentor and role model to divisional leadership team.
• Keeps emotions from interfering with responding effectively to customer relationships.
• Influences behaviors, promotes diversity & develops community and a positive culture.

Education/Qualifications:

• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field required.
• RN License in State of New York
• 8-10 years of acute care hospital experience
• Minimum of 5 years of progressive leadership experience in emergency nursing
• Experience with Epic HER
• Experience overseeing multiple facilities or leading large-scale healthcare operations preferred

Location and Travel Requirements

• Frequent travel between Centralus Health sites required

Physical Demands

• This position requires frequent standing and walking. Routine office job. Requires light, moderate, or considerable physical effort.
• May require frequent lifting of light weight material and infrequent lifting or moving of heavy weight material.

Centralus Health serves Arnot Health System (AHS) and Cayuga Health System (CHS). Visit www.centralushealth.org for more information.

Job Title: Senior Director of Emergency Services

Department: Emergency Services Centralus Health System

Reports To: Chief Nursing Officers AHS and CHS

Job Type: Full-Time

Position Summary: The Senior Director of Emergency Departments is a strategic and operational leader responsible for the oversight, coordination, and continuous improvement of emergency services across multiple hospitals within Centralus Healthcare System. This role ensures high-quality, patient-centered care while optimizing operational efficiency, compliance, and financial performance. The System Director works closely with site leadership, physicians, nursing staff, and administrative teams to standardize processes, enhance performance, and align departmental goals with the organization's mission and values.

Key Responsibilities:

Strategic Leadership/Collaboration

• Strong leadership, critical thinking, and change management skills.
• Provide system-level leadership and strategic direction for emergency departments across all facilities.
• Develop and implement initiatives that align emergency services with overall organizational objectives and strategic plan.
• Foster a culture of excellence, collaboration, safety, and continuous improvement.
• Act as liaison between emergency departments and executive leadership, clinical departments, EMS, and community stakeholders.
• Exceptional interpersonal and communication skills.
• Ensure effective communication of strategic priorities, operational updates, and performance outcomes.

Quality, Safety & Compliance

• Proven ability to analyze data, lead performance improvement initiatives, and drive results.
• Standardize clinical protocols, workflows, and performance metrics across all ED locations.
• Ensure optimal staffing models and scheduling to meet patient volume and acuity.
• Monitor department performance using KPIs such as wait times, LWBS (left without being seen), patient satisfaction, and throughput.
• Ensure compliance with federal, state, and local regulatory standards, including EMTALA and Joint Commission requirements.
• Lead quality improvement initiatives aimed at reducing errors, enhancing safety, and improving clinical outcomes.

Education, Engagement & Professional Development

• Mentor and support ED managers, nurse leaders, and frontline staff.
• Promote professional development, succession planning, and staff retention initiatives.
• Oversee and facilitate recruitment, orientation, and evaluation of key ED personnel.
• Proficiency in EHR systems and operational analytics tools.

Fiscal & Business Management

• Develop and manage annual budgets for emergency departments across the system.
• Monitor expenses, revenue, and financial performance, implementing cost-containment strategies where appropriate.
• Analyze productivity, staffing, and technology utilization to support fiscally responsible care delivery.

Leadership & Professionalism

• Promotes systems thinking, team building, mentorship, planning, & transformation. Sets a clear vision inspiring others to follow and implements effective project management skill.
• Demonstrates personal & professional accountability, career planning, ethics, & advocacy.
• Serves as a mentor and role model to divisional leadership team.
• Keeps emotions from interfering with responding effectively to customer relationships.
• Influences behaviors, promotes diversity & develops community and a positive culture.

Education/Qualifications:

• Master's degree in Nursing, Healthcare Administration, Business Administration, or related field required.
• RN License in State of New York
• 8-10 years of acute care hospital experience
• Minimum of 5 years of progressive leadership experience in emergency nursing
• Experience with Epic HER
• Experience overseeing multiple facilities or leading large-scale healthcare operations preferred

Location and Travel Requirements

• Frequent travel between Centralus Health sites required

Physical Demands

• This position requires frequent standing and walking. Routine office job. Requires light, moderate, or considerable physical effort.
• May require frequent lifting of light weight material and infrequent lifting or moving of heavy weight material.