French Speaking Email Support Specialist - Full-time

Patrique Mercier Recruitment is delighted to announce an opening for a French Speaking Email Support Specialist. In this vital role, you will be part of our dynamic team, where your primary responsibility will be providing exceptional support to our French-speaking customers via email. You will assist clients with their inquiries, resolve issues, and ensure they have a positive experience with our services. If you are fluent in French and possess strong written communication skills with a passion for customer service, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in French via email in a timely and effective manner.
• Assist customers with product information, troubleshooting, and account management.
• Document all customer interactions accurately in the support system.
• Collaborate with team members to resolve complex issues and share valuable customer feedback.
• Stay informed about product updates and best practices to enhance the support experience.
• Deliver high-quality customer service through courteous and professional communication.
• Participate in ongoing training to improve product knowledge and service effectiveness.

Requirements

• Fluency in French, with excellent written communication skills.
• Previous experience in customer support or email communication is preferred.
• Strong attention to detail and analytical skills.
• Commitment to delivering outstanding customer service.
• Able to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with customer support tools and email management systems.
• A proactive approach to problem-solving and a desire to learn continuously.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.