French Speaking Customer Loyalty Advisor

Patrique Mercier Recruitment PT is excited to offer a wonderful opportunity for a French Speaking Customer Loyalty Advisor. In this important role, you will engage with our French-speaking customers, ensuring they receive the exceptional service that builds loyalty and satisfaction. Your responsibilities will involve managing customer inquiries, resolving issues, and fostering a positive customer experience. If you have a commitment to outstanding customer service and are excited to join a dynamic team, we encourage you to apply!

Responsibilities

• Provide top-notch support to French-speaking clients by effectively addressing their questions and concerns.
• Foster customer loyalty through exceptional service, proactive follow-up, and personalized communication.
• Efficiently resolve customer complaints and issues to maintain a high level of satisfaction.
• Assist customers with inquiries about products, services, and promotional offerings.
• Stay informed about product knowledge to provide accurate and helpful information.
• Collaborate with team members to continually enhance customer engagement strategies.
• Document all customer interactions meticulously for quality assurance and continuous improvement.

Requirements

• Fluency in French and English is essential; additional languages are advantageous.
• Prior experience in customer service or a related role is highly preferred.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
• Effective problem-solving abilities and a positive attitude.
• Attention to detail and strong organizational capabilities.
• A genuine passion for enhancing customer loyalty and delivering exceptional service.
• Able to thrive in a fast-paced team environment.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors