Front Office Receptionist (GSB) - Full-time

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and how to achieve healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve, making high-quality skin care timelier and more accessible, all while creating a rewarding work environment for our providers and employees. Not only do we offer competitive compensation and benefit packages, but we offer a culture that is unmatched!

Job Summary:

The Front Office Receptionist at GSB will be responsible for accurate and timely patient registration utilizing medical systems. This role involves using the facility's medical necessity tool to verify appropriate patient insurance coverage, all performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members, and all other medical professionals.

Essential Duties and Responsibilities:

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in the computer system, creating new accounts for patients not already in the system.
• Prepares necessary patient paperwork prior to patient appointments.
• Calls “No Show” appointments to reschedule, making appropriate notations in the Practice Management System and sending letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Assists in emergency situations by quickly responding to patients in distress with good reasoning and judgment.
• Reviews the Practice Management System (EMR) for information that needs to be updated, working with patients to obtain updated information and accurately entering it into the system.
• Identifies payer sources, verifies insurance eligibility, financial status, and assigns the correct payor type. Verifies if prior authorization from insurance is required; notifies the Billing Department if necessary.
• Maintains a clean and organized reception area.
• Records and updates financial information, collecting patient copays and/or balances at check-in/out.
• Maintains confidentiality of personal and financial information to protect patients’ rights.
• Follows all policies and procedures, reporting any changes as needed to maintain operations.
• Contributes to team effort by accomplishing related results as needed.
• Demonstrates superior customer service skills routinely.
• Answers the telephone in a timely and polite manner.
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative, and mature manner.
• Performs other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

Minimum Qualifications:

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in a healthcare office preferred

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.