General Automotive Manager

Benefits:

• PTO Available
• 5 Day Work Week
• Tool Rewards Program
• Earn downpayment assistance towards a new home
• Business Ownership Opportunities
• Uniforms Provided
• Paid Training

As a Merlin Complete Auto Care employee you can:

• Follow a career path that provides you with equity assistance to purchase your own Merlin Shop.
• Kickstart your career as an entry-level technician with the tools you need.
• Earn money toward the purchase of a new home.
• Receive ongoing training, both hands-on and online, to advance your skill set.
• Be part of a brand that specializes in vehicle longevity in a locally-owned center.

Company Overview
Employees are the magic key to Merlins success. Whether youre an industry veteran or just starting your career, Merlin Complete Auto Care offers competitive wages and benefits with a variety of employment positions and unique programs. Participation in the Merlin Motivation and Achievement Programs (M.A.P.S.) can help you achieve your goals whether they are to start your automotive career to owning your own Merlin Shop.

Job Summary
Senior-level position for a high-energy person who oversees and manages the overall day-to-day operations of a Merlin Shop. The ideal candidate must be focused on customer satisfaction and shop profitability, be able to execute the Merlin sales process, and enforce other policies and procedures while maintaining a professional image.

Responsibilities

• Provides day-to-day leadership and motivation of the shop team with a commitment to customer satisfaction.
• Enforces and executes Merlins sales process and procedures to maintain a professional image and profitable operation.
• Duties and responsibilities include inventory/cash control, facility image and upkeep, and recruitment and growth of employees through online and offsite training.
• Other duties and responsibilities of this position also include cash management and daily record keeping, managing shop maintenance schedules, and achieving sales and traffic goals.

Education & Certification:

• Automotive Service Excellence (ASE) Certifications in management, or equivalent, are an advantage.
• Continuing education in leadership, financial management, or automotive-specific courses is beneficial.

Experience:

• 5+ years of experience in retail management or similar roles, with a proven track record of driving sales, profitability, and customer satisfaction.
• Extensive experience in team leadership, including recruiting, training, and managing staff across various departments (sales, service, parts, finance).
• Strong background in sales strategy, customer service management, and dealership operations.

Skills & Knowledge:.

• Strong financial acumen, with experience in budgeting, financial analysis, and managing profit and loss statements.
• Excellent leadership and team management skills, with the ability to inspire and motivate employees to achieve high performance.
• Customer relationship management expertise, with a focus on enhancing the customer experience and maintaining high levels of customer satisfaction.

Additional Qualifications:

• Valid drivers license
• Bilingual abilities are a plus, particularly in regions with diverse customer bases.