Parts Counter Sales Representative

We are seeking a detail-oriented and motivated Parts Counter Sales Representative to join our dynamic team. In this role, you will be responsible for assisting external customers with the purchase of parts and supplies, as well as providing support to internal customers from the sales and service departments.

Essential Functions:

• Assist external customers at the parts counter or on the telephone, as well as internal customers from the sales and service departments
• Oversee the parts sales process from customer inquiry to finding the part, to invoicing the customer
• Work with parts manager and vendors to locate any parts not in stock
• Process vendor parts orders from finding the parts, to creating purchase orders and receiving parts into the inventory system
• Complete special order part request for any parts that need to be ordered for the customer
• Communicate parts order and delivery status to customer
• Communicate with staff and customers in friendly and professional manner
• Follow all company safety policies and procedures
• Maintain, organize, and stock parts in the showroom and warehouse
• Refer to parts manuals (both hard copy and electronic format) to identify the correct parts for the make, model and year of trailer being serviced
• Serve as backup to other parts counterperson or stocking shelves as necessary
• Occasional parts pick-up or delivery
• Perform other duties as assigned

Skills / Qualifications:

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
• Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
• Collaborating - Working cooperatively with others to help a team or work group achieve its goals
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
• Ability to lift up to 50 pounds unassisted

Preferred education and experience:

• High school diploma or GED required

ILoca Services, Inc. is a privately-owned, full-service semitrailer dealership, specializing in sales, rentals & leasing, parts, and repair services. Headquarters is Aurora, IL, with 2 additional locations in Caledonia, WI, and Davenport, IA. Our company has received many accolades and awards for performing as a Premier Dealer, including top five and top ten sales awards from multiple vendors. We are extremely proud of being recognized for our outstanding achievements such as Diamond Distributor, and President Club awards.

Mission: ILoca’s mission is to provide the best products and customer experience to the semitrailer industry by empowering ILoca employees to execute all aspects of its business with a high level of integrity, teamwork, partnership and hustle.

ILoca Services, Inc. is an Equal Opportunity Employer, where an applicant’s qualifications are considered without regard to race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity, or any other basis protected by law.

ILoca Services - Your Partner for The Long Haul! ®

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older

Preferred qualifications:

• Available to work: weekdays