Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
For the past 10 years, our agency has been proud to serve the community with a dedicated team of 8 professionals. We value teamwork, growth, and creating an environment where people enjoy coming to work each day.

Team members benefit from a 401K plan, occasional free coffee and food, team outings, and a fully stocked fridge and pantry to keep you fueled throughout the day.

Our office is family-run, my wife Britni works alongside me and our youngest son has recently joined the agency while also competing on the Hardin Simmons University tennis team. Outside the office, we enjoy paddle boarding, playing tennis, pickleball, golf, and spending time with our two dogs and cat.

If youre looking to grow in your career with a supportive, family-oriented agency that works hard and enjoys time together, wed love to connect with you!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Tim Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.