PATIENT SERVICES REPRESENTATIVE

VACANCY ANN#: STOI-25-082

TITLE: PATIENT SERVICES REPRESENTATIVE

DEPARTMENT: DCWMHC

SUPERVISOR: PATIENT SERVICES SUPERVISOR

STATUS: FULL-TIME

RATE OF PAY: $18-$25/HR

OPENING DATE: AUGUST 25, 2025

CLOSING DATE: SEPTEMBER 8,2025

INTRODUCTION:

The Patient Services Representative (PSR) works with and reports directly to the Front Office Supervisor and Director of RCM and Compliance. The PSR will be responsible for the delivery and management of the daily front desk activities at the David C Wynecoop Memorial Health Center, while maintaining a professional work environment.

MAJOR DUTIES AND RESPONSIBILITIES:

• Shall be responsible for ensuring accurate and complete patient registration paperwork and documents

• Shall schedule, cancel, reschedule, and otherwise manage patient appointments in the Electronic Medical Record System.

• Shall respond to patient complaints, concerns, and inquiries in an empathetic and understanding manner

• Shall always uphold patient confidentiality, maintain all HIPAA rights and responsibilities, and demonstrate professionalism while representing the clinic

• Answers phone calls, voicemails, mail, and email messages from patients in a timely and professional manner

• Shall always work collaboratively with other staff and providers in a professional manner

• Shall communicate effectively with patients, other staff, supervisors, providers, and outside organizations or agencies as needed and appropriate

• Accepts other duties or responsibilities as assigned.
  
  

MINIMUM REQUIREMENTS:

• One year of office experience required

• Must possess a valid drivers license, good driving record, and be insured by the Tribes insurance carrier.

• Must strictly adhere to confidentiality and HIPAA policies.

• Computer literacy: Microsoft Word and Excel and Outlook email required.

• Demonstrated ability to deliver and execute exceptional patient service.

• Demonstrated problem solving ability including planning, organizing, and prioritizing.

• Ability to work independently and as part of a group, while remaining professional and developing group cohesiveness.

• Ability to work collaboratively and productively with all members of staff.

PREFERRED QUALIFICATIONS:

• A minimum of an Associate's Degree in Business, Accounting, Health Care, or related field preferred.

• A minimum of 3 years experience in a medical, dental, or behavioral health clinic preferred.

Tribal Preference Policy: In accordance with the Spokane Tribal Employment Rights Ordinance Tribal Preference will be observed in hiring.

Veterans Preference: It shall be the policy of the Spokane Tribe to provide preference in hiring to qualified applicants claiming Veterans Preference who have been discharged from the United States Armed Forces with honor and under honorable conditions.

Confirmation receipt of on-line application submission and interview status will be sent to all applicants e-mail address used when applying. Applicants are responsible to regularly monitor their e-mail for interview notifications.

Contact: Donnie Lebret, DCWMHC HR Director

E-mail: donnie.lebret@dcwmhc.com

Phone: 509-258-4517 ext.767

Applications must be received in the Human Resource Department no later than 4:30 p.m. on the closing date.

The Spokane Tribe reserves the right to hire according to its Indian Preference Policy

All Applicants are subject to a Pre-Employment Drug Test

All Positions with the Spokane tribe of Indians are subject to a 90-day orientation period