Remote Client Support Specialist

Overview

We are looking for a friendly, detail-oriented Remote Client Support Specialist to join our remote team. In this role, you’ll help clients by providing support across phone, email, and chat channels. Your focus will be on creating a smooth, positive experience and ensuring all client needs are met efficiently.

Responsibilities

• Handle client inquiries via phone, email, and chat with professionalism and care

• Assist clients with service-related questions, forms, and processes

• Update client records accurately in the CRM system

• Work with internal teams to resolve complex or escalated issues

• Ensure timely follow-ups and provide status updates to clients

• Maintain a courteous and solution-focused approach in every interaction

Qualifications

• Prior client support or customer service experience preferred but not required

• Strong communication and interpersonal skills

• Proficient in Google Workspace, CRM systems, and Adobe PDF tools

• Tech-savvy and quick to learn new systems

• Detail-oriented, organized, and dependable

• Reliable internet connection and quiet remote work setup

Top Attributes

• Empathetic and customer-focused

• Strong attention to detail

• Comfortable with technology and multitasking

Benefits

• $24 per hour pay rate

• Full health insurance for full-time employees

• Company-provided equipment for remote work

• Supportive team environment and training provided