REMOTE Customer Service Representatives

Now Hiring: Customer Service Representatives for Open Enrollment. This is a remote opportunity available to residents of New Jersey only. Qualified candidates MUST reside in New Jersey.

Job Title: Remote Customer Service Representative – Open Enrollment
Location: Remote (New Jersey residents only)
Start Date: September 22

Pay Rate:
• $18.00/hour for English-speaking representatives
• $19.00/hour for bilingual (English/Spanish) representatives

Training Schedule:
Monday to Friday, 8:00 AM – 4:30 PM EST (3 weeks)

Candidates must be available to work during the following hours:
Open Enrollment Period (November 1 – January 31):
• Monday to Friday: 8:00 AM – 8:00 PM EST
• Saturday: 8:00 AM – 5:00 PM EST
• Last two Sundays of Open Enrollment: 8:00 AM – 5:00 PM EST
• Last three days of Open Enrollment: 8:00 AM – 10:00 PM EST
Post-Enrollment (1 week after):
• Monday to Friday: 8:00 AM – 8:00 PM EST

Job Responsibilities:
• Answer incoming calls from consumers, including the general public and prospective enrollees
• Respond to inbound and outbound contacts in accordance with performance standards and privacy policies
• Process healthcare applications, including eligibility determinations and enrollment
• Handle life event changes, demographic updates, disenrollment requests, and special enrollment periods
• Fulfill requests for materials via mail, email, or download
• Facilitate translation services for non-English speaking callers
• Escalate calls or issues to designated staff as needed
• Attend meetings and training sessions; maintain up-to-date knowledge of programs and systems
• Perform other duties as assigned
Qualifications:
• High School Diploma, GED, or equivalent
• Minimum of 6 months of experience
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to work effectively in a fast-paced environment
• Experience with computers, phone systems, and headsets preferred
• Customer service and call center experience preferred
• Bilingual Spanish is a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1148

This company offers growth and a great group of people to work with.