Auto Customer Service Representatives - Now Hiring

Award winning is a great place to have a rewarding career! We are seeking Service BDC Appointment Setters to work in our beautiful dealership's busy call center, to answer a large volume of calls and internet requests, schedule auto repair/maintenance service appointments, follow up with customers after service is completed, and more. Ideal applicants will be self-motivated, enthusiastic, and goal driven professionals who are masters of influence.

Dick Brooks Honda is a proud seven-time recipient of the American Honda President's Award for exceeding in customer service and satisfaction, quality of team training, sales records, and the cleanliness of our facility. We promote a friendly and professional work environment where each employee has the training, support, and tools needed to succeed in their career. Apply now and drive your career forward with this great opportunity. 

Job Responsibilities - Service BDC Appointment Setter:

• Work in our busy call center answering a large volume of calls and internet requests, schedule/reschedule auto repair/service appointments, follow up with customers after service has been completed to ensure their satisfaction, and more.
• Respond to a large volume of internet appointment leads via inbound and outbound calls and emails
• Make outgoing lead-based calls to ask customers to come to the dealership for service repairs and maintenance 
• Participate in phone campaigns like calling customers whose brakes were close to needing replacement on their last visit, warranty reminders, safety recalls, etc.
• Be enthusiastic and provide excellent customer service
• Successfully manage tasks in a fast-paced environment
• Establish individual sales goals

Job Requirements - Service BDC Appointment Setter:

• Appointment setting, call center and/or automotive BDC experience is preferred
• Excellent customer service, communication and computer skills
• Teachable and follows instructions
• Must have a good work ethic and positive attitude
• Professional appearance
• Valid driver's license and acceptable MVR

Full-time Benefits:

• Excellent performance-based income!
• Medical, dental and vision insurance
• 401(k) plan
• Paid time off 
• 5-day work week, closed on Sundays
• Employee discounts for vehicles, service and more
• A positive teamwork environment
• Career growth and advancement
• On-site café